When I used select tool or fill & sign function, all the pages of document turn black .

Forum|Forum|6 years ago
December 4, 2019
2 replies
562 views

I tried uninstall and reinstall for a few time, the problem still persist.

I checked all the graphic setting about the adobe DC viewer and they are in the factory setting.

One thing worth a little bit more noticable is when I changed to hand tool and started scrolling down to the next page, the viewer works well.

Have anyone seen this situation before?

Appreciate for any help!!

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ls_rbls

Community Expert

In which operating system is this happening?

T

Trebor530

Participant

For my instance. Windows 10.

T

Trebor530

Participant

I would be very interested in learning more about this issue as well. I have a brand new Acer Aspire and I have almost the exact same issues when trying to open a document to view/edit.

Example:

V

vincentzhou33Author

Participant

Problem solved by last night for few hours struggled. The main reason I found was the automatic update for War Thunder (A PC game) has triggered this error. I suspect it may change some graphic setting on the background which can cause the improper viewing in DC viewer. Everything was back to normal after I uninstalled the game.

So far, I don't think it is an issue on Pdf viewer setting. Please try to suspect more on automatic update for other program.

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