william j.p57909879

Participant

Question

When updating Adobe Reader seeing error 2254.

Forum|Forum|3 years ago
October 17, 2022
3 replies
1030 views

Hi,

When updating the systems in our environment i am getting the below error.
This error is see if pushed to the systems or manually installed.

Error 2254.Database: Transform: Cannot update row that does not exist. Table: Shortcut

Is this a issue with the new update for October? Is there going to be a new version released to correct this or is there a way to allow this update to install. I’m experiencing this issue with Adobe Reader update.

This topic has been closed for replies.

Legend

Hi william j.p57909879,

Thank you for being patient.

If you still experience the same behavior, we have released an optional update addressing this issue.

Please update the application and check if you still experience the same behavior. In the application, go to Help > Check for updates.

You may refer to the following page for more information on the latest updates: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know how it goes.

Thanks,

Meenakshi

_LostJams26691497t158

Participant

Hello, I've pm'ed you about it. 🙂

Community Expert

Community Expert

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe

Community Manager

Community Manager

Hi @william j.p57909879,

Please try installing the optional patch which has the fix for your error: 22.003.20263 Optional update, Oct 22, 2022 (Windows Only) — Acrobat-Acrobat Reader Release Notes (adobe.com)

Let me know if this helps.

-Souvik.

Community Manager

Community Manager

Hi @william j.p57909879,

Hope you are doing well. Sorry for your experience with Acrobat Pro DC.

The issue you are referring to is a bug identified with the latest October release. Our team is working hard to get this fixed in the coming days.

We request your kind understanding and patience.

-Souvik.