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sarahs3550670
sarahs3550670
Participant
May 1, 2018
Question

Where is double-sided printing?

  • May 1, 2018
  • 2 replies
  • 1126 views

I have printed double-sided documents from my Mac to my HP printer numerous times. Up until last week, it was a default setting. I can still print double-sided from all other applications. However, the double-sided printing option has disappeared from my printer options on Acrobat.

I have tried downloaded the latest driver from HP and found there were no downloads available for Mac.

I also tried changing the document properties to duplex from simplex, but the print is in gray, and I am unable to change it.

Help!

    This topic has been closed for replies.

    2 replies

    C
    christopher23842827vbyu
    Participant
    March 31, 2022

    Hi, did you find a solution?  I am in the same boat...seems like you are getting the run around

     

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    May 24, 2018

    Hi Sarahs,

    Could you check if duplex printing option is checked by clicking 'Printer' option in the print dialogue box? Below is the screenshot:

    You may also refer to the following help document for more info on how to: Print double-sided | Adobe Acrobat, Reader DC

    Let us know if you need any help.

    Shivam

    sarahs3550670
    sarahs3550670Author
    Participant
    May 27, 2018

    This is always set to duplex in my default options. That is why I am able to select double-sided printing from every single other application from which I print on my computer. The fault lies with Adobe, and I need you to fix it.

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      May 28, 2018

      Hi Sarahs,

      Could you try following troubleshooting steps:

      1- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

      2- If that doesn't resolve the issue, try resetting preferences for Acrobat using the steps given here: How to reset Acrobat Preference settings to default. , reboot the machine once the preferences has been reset and check.

      Also, let us know dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC

      Thanks,

      Shivam

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