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M
M4ndr4k3
Participant
November 30, 2021
Answered

White Box When Emailing & Sharing

  • November 30, 2021
  • 3 replies
  • 3742 views

Hey All, 

 

I have a user that is using Version 2021.007.20099 of Adobe Acrobat Reader DC. When he tries to click the envalope icon or share icon he gets a white box and thats it. 

Possibly, valuable information: 

-Running Windows 10 Pro

-Ran the repair from Programs and Features

-Re-installed the application

-Tried the 'Uncheck online storage option' 

-Tried to move the '*\Roaming\Adobe\Acrobat\[Version]' folder and relaunching the application

 

Nothing has worked. He can cave the files okay but I really need to get this to work. Thanks for any help. 

 

-M4ndr4k3-

 

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

     

    For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

     

    Let us know if you experience any trouble and need more help

     

    Regards

    Amal

    3 replies

    Amal.
    Amal.Correct answer
    Legend
    January 11, 2022

    Hi there

     

    Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

     

    For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

     

    Let us know if you experience any trouble and need more help

     

    Regards

    Amal

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    December 1, 2021

    MOVED TO THE ACROBAT READER FORUM

    Acrobate du PDF, InDesigner et Photoshopographe
    Amal.
    Amal.
    Legend
    December 1, 2021

    Hi there

     

    Hope you are doing well and sorry to hear that. As described you are getting the blank white box when emailing & sharing

     

    As mentioned you already tried to turn of the option 'Show online storage' from the preferences with no luck.  This issue is reported to our engineering team and they are working on it to find the fix. We would need some more information for a better understanding. Would you mind sharing the machine configuration, is it a desktop or any server-client type configuration?

     

    We are here for help, just need more information

     

    Regards

    Amal

    M
    M4ndr4k3Author
    Participant
    December 1, 2021

    Hello Amal, 

     

    I'm not sure what type of configuration you would be looking for. 

     

    It is a deskptop PC tat is domain joined. He just uses this program to review and sign documents. 

     

    To my knowledge there isn't anything else 'special' about the configuration. 

     

    Thank you for the response. 

     

    -M4ndr4k3-

    Amal.
    Amal.
    Legend
    December 2, 2021

    Hi there

     

    Thanks for sharing the details. Please give some time to our engineering team to review.

     

    We will share the update as soon as we will hear anything form them.

     

    Regards

    Amal

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