Skip to main content
joshuaf818265
joshuaf818265
Participant
January 23, 2017
Question

Why Acrobat Reader does not open PDF when PS is running ?

  • January 23, 2017
  • 1 reply
  • 1321 views

I have a wierd issue with Adobe Photoshop CS6.  Whenever CS6 is open/running, all the PDF cannot open with Acrobat Reader DC.  In fact, I suspect Reader DC crashes when trying to open the PDF file whenever CS6 is active.

On the contrary, the files can be opened with Microsoft Edge (which I don't like to use).

If I close CS6, then the PDF files has no problem open up in Reader DC ?

That's how I know the PDF files are ok. 

Any clue what's wrong ?

OS is Windows 10.

    This topic has been closed for replies.

    1 reply

    Akash Sharma
    Akash Sharma
    Legend
    January 31, 2017

    H joshuaf,

    Please post the crash report for Acrobat Reader here so that we can have a look at it.

    See Photoshop Elements Editor Help | How to Find Crash Logs on Windows

    Regards,

    Akash

    joshuaf818265
    joshuaf818265Author
    Participant
    February 5, 2017

    There is no crash message displayed at all.

    All I can see is that, with CS6 open, whenever I tried to open a PDF file, there is a windows pop flash and quickly disappear.

    The Adobe reader does not open the PDF file at all.

    I don't know if there is any crash report Adobe reader store on hard disk or not.

    Akash Sharma
    Akash Sharma
    Legend
    February 6, 2017

    I am moving this discussion to Acrobat Reader community so that experts can help you diagnose the crash issue.

    Regards,

    Akash

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices