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Participant
September 8, 2017
Question

Why can't I print a complete PDF document?

  • September 8, 2017
  • 1 reply
  • 614 views

I suddenly can't print a PDF document correctly - it only prints the basic letterhead template and not any entered information. What can I do?

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1 reply

AnandSri
Community Manager
Community Manager
October 27, 2017

Hello Bevf,

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, you are not able to print a PDF file and the information inside it, Is that correct?

Please try the troubleshooting steps from the following KB doc Troubleshoot PDF printing in Acrobat and Reader  Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

If the issue persists, please share the following details:

  1. Is it Acrobat or Reader installed, check from Help>About Adobe Acrobat/Reader.
  2. Is it a Mac or Windows machine?
  3. Is it a simple PDF file which you are printing or it's a Fillable form?
  4. Is it happening with all the PDF files or with one PDF file?
  5. Dot version of Acrobat or Reader, check from Help>About Adobe Acrobat/Reader.

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.