Why can't I save files any more?

Question

I am on Windows 11, 25H2. I am using Adobe Acrobat Continuous Release 2025.001.20997 (64). I have tried repairing, deleting and reinstalling the program, and ran Windows SFC scan. The problem is that when I make a change like a highlight, and the save button becomes active, when I press save (or save as from the menu), the window where recent folders usually appears does open but that window is empty (other than the X in upper right). Never fills in, never allows a save.

Thoughts?

Amal. · Accepted Answer

Hi there

Hope you are doing well and sorry for the trouble.

I have tried to reproduce the issue at my end, and it's working as expected. Have you started experiencing this issue recently or was it there earlier as well?

As you have already tried repairing, deleting, and reinstalling the program, and running Windows SFC scan with no luck, here are a couple of other things that you may try and see If that works:

Check for any pending/missing Windows updates and try updating the Windows OS, and reboot the computer once.
Go to Preferences (Ctrl+K) > General > Uncheck 'Show online storage when saving files' and 'Show online storage when opening files' > Click OK and reboot the application once.
Try to reset the Acrobat preferences as described here https://adobe.ly/3YkBUn9 and reboot the device once.
Also, try to create a new test user profile with full admin rights, and try using the application there and check.

Let us know how it goes.

~Amal

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