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briankWPSAZ
briankWPSAZ
Participant
October 6, 2018
Answered

Why did the new update cause printing problems.

  • October 6, 2018
  • 1 reply
  • 2979 views

As soon as the new update of Reader rolled through, drawings, documents and other items that previously printed just fine stopped printing correctly.  Now the document is sent to the printer but it prints blank pages, or partial pictures and doesn't include everything that can be seen in the preview prior to printing.

How can I revert back to the previous version of Adobe Reader DC or please update and fix the issues with the software functionality so that I can print my documents again.  This is a vital portion of our business and I can't afford to have this non-functional.

This topic has been closed for replies.
Correct answer Vishal@PDF

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for print issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

-Vishal

1 reply

briankWPSAZ
briankWPSAZAuthor
Participant
October 6, 2018

Update this is a problem on every computer at my place of business across the board.  I am not the only one experiencing this issue.

V
Adobe Employee
Vishal@PDF
Adobe Employee
October 6, 2018

Acrobat team has a identified a fix for the print issue which has recently surfaced (with Oct 2 update).

We are evaluating the fix currently and will roll out patch soon.

If you wish you can also checkout the current fix and validate if it fixes your problem. I will send direct message with more details. Please get it tested and provide us feedback.

-Vishal

V
Adobe Employee
Vishal@PDFCorrect answer
Adobe Employee
October 8, 2018

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for print issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

-Vishal

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