Why do I get asked to login to Acrobat when trying to open a pdf that is stored on-line

Forum|Forum|3 years ago
December 8, 2022
2 replies
366 views

I have Acrobat reader installed (I think I do). I don't want to edit pdf documents. I just want to read them when someone sends one to me or when they send me a link to one that is on-line. But when I press the link to view the pdf on-line I get asked to log into Acrobat and then I still don't see the document. I just want a simple solution to reading pdfs.

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T

Test Screen Name

Legend

What do you see INSTEAD of the document?

- no app running

- app with a white document

- app with no open document

- error message

- something else?

A screen shot may help, showing the whole app. Please don't just photograph your screen.

M

Marilyn2746290817ywAuthor

Participant

I see a screen that has the name of the document, but the screen is blank. I found the problem. I needed to make Chrome my default browser and add the Acrobat extensions. Then I was able to open the file.

M

Marilyn2746290817ywAuthor

Participant

Just an update to this. I just purchased a new PC with Windows 11. My old PC with Windows 10 had not problem opening pdfs.

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