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K
kurt@ohareny.com
Participating Frequently
May 30, 2017
Question

Why does Adobe make it so difficult to get help?

  • May 30, 2017
  • 1 reply
  • 4319 views

I recently downloaded Reader DC - subscription (not free) and am having an issue.  But there is no choice in the Support Section that enables me to get chat help - even though it's for a paid product. 

First - It would be nice if the software didn't take control as the default software for all PDFs (after I made the mistake of selecting "make this the default") and won't let me change back to Adobe?

Second:  Why is it so hard to get help?

I am an active Adobe subscriber:  Photoshop Cloud, CS5, Lightroom Cloud, Lightroom 15, Adobe Acrobat, and now Reader DC.  - come on guys,  Can you make my life a little easier here...

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
May 30, 2017

Hi Kurt,

Sorry to hear the inconvenience caused to you.

As mentioned above, that you have subscribed for the Adobe Reader DC subscription. So accordingly I have checked your account but couldn't find any subscription under it.

However, Adobe Reader DC is a free desktop application for which you do not need to subscribe.

I assume, that you might have subscribed for the Adobe Acrobat DC (Paid subscription) which is not registered to your current Adobe account or it could be a possibility that you have purchased that under a different email address.

Also, support for the free application is only available on Adobe forum and that is one of the reason when you have selected the product as Adobe Reader DC you were directed to the Forums not to the Chat or Phone help.

Please share your purchased order number via private message with us. We will go ahead and help you with the activation.

We would be looking forward for the update on this.

Regards,

Akanchha

K
kurt@ohareny.comAuthor
Participating Frequently
May 31, 2017

Hi Akanchha

Thanks for getting back to me - I've been tasked with helping the account owner resolve an issue with Reader DC - it's become the default program for pdfs and I can't change it back to Acrobat.

It's not an installation or activation issue.  Its a tech support issue.

If you can help with this or have any ideas (I've reported the problem to the Community for guidance as well) I'd be very appreciative.

Regards,

try67
Community Expert
try67Community Expert
Community Expert
May 31, 2017

Why do you have both Acrobat and Reader installed? The former can do everything the latter can, and much more...

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