Why doesn't my cancelled plan for Acrobat Reader Pro show up on my account?

Hello,

I bought a monthly subscription for  the Acrobat Reader Pro yesterday and I tried to download it for 2 hours. It wouldn't. I checked for connectivity issue, called my ISP provider, everything seems to be working fine, yet the Acrobat Reader wouldn't download.

After trying a few more times, taking me to two and a half hours of wasted time, I gave up (I was already running late with my schedule) and decided to cancel my plan.

I received email confirmation that I had cancelled yet no details about when I would receive my full refund. (Since I cancelled within hours, I am entitled to one).

So, now I have two questions:

1. When exactly will I be refunded for the  30,99 Euros I paid?

2. Why does the Acrobat Reader not show up as a cancelled subscription on my account and does that mean I will continue to be charged every month??? I have the email that verifies my cancellation. Shouldn't that show up in my product history on this site?

And why isn't there a way to directly contact Adobe about that and receive a direct answer, preferably by email?

I am very happy about this entire situation.

Should I be contacting my lawyer about this?