Why is Adobe asking me if I want to save a PDF file?

Forum|Forum|7 years ago
July 29, 2018
2 replies
1241 views

I have a software program that utilized Adobe to create PDF reports. Recently something has changed such that when I send the file to someone they get gibberish instead of the file. I have to convert the file to Word and resend it. I have noticed that at about the same time this began happening I would be asked if I wanted to "Save my changes" on a PDF file that I had open and was closing. I do have the convert service but it was not used. Also, this only happens on files that are created in PDF by my software program. Any thoughts would be appreciated

trucomp

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jane-e

Community Expert

In the PDF, go to File > Properties. Which application does it say was used to make the PDF? What does it say for earlier PDFs that are good?

C

Clinton KokerAuthor

Participant

PDF Version not working: 1.4 (Acrobat 5.x)

PDF Version that does work: 1.3 (Acrobat 4.x)

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Clinton Koker, Partner

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Test Screen Name

Legend

Please tell us what application was used to make these two files, as well as the version. This is in the same screen. While you are there also please tell us the PDF producer.

try67

Community Expert

That message means the file is corrupt and the application is trying to fix it when it opens it.

I would contact the makers of this software you're using. Clearly something is wrong in the way it's producing PDF files.

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