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A
Adrian291127765rrt
Participant
March 28, 2023
Answered

why is Adobe trying to force me to buy Pro?

  • March 28, 2023
  • 18 replies
  • 81810 views

I only need and have Acrobat Reader but everytime I open a PDF a pop up opens asking me if I want to:
a. start free trial and pay later or buy immediately

b. quit

 

I don't need or want the fancy paid package.

    Correct answer adminc38304271

    I just had this with one of my users. Did everything suggested but it still came up when they tested their file. Turned out they had somehow set Acrobat Reader as the default for opening DWG files and that's why the upgrade window kept popping up. Changing the default app for DWG files fixed this for us.

    18 replies

    Show previous replies
    J
    John36508507sixa
    Participant
    April 3, 2024

    I JUST started having the same problem on April 3, 2024 on my Samsung phone. I deiinstalled and reinstalled it.  Interestingly, if you open by itself you have the ability to click "not now" but if you open it from another app like a Gmail attachment, that button isn't there. This is completely predatory.  I think we should boycott Adobe until they stop this grift. I don't want to hear that I have to go through complicated machinations to bypass the issue. This is squarely on Adobe's shoulders. 

      K
      kimberly36370856ztj4
      Participant
      March 27, 2024

      Also had this very annoying problem on my Samsung S24 phone.   The only way around it was to totally uninstall Adobe Acrobat Reader and install a 3rd party PDF reader.  Great strategy , Adobe!

       

        M
        Michael36317536w0c9
        Participant
        March 26, 2024

        getting the same thing and i work in IT so I know what i'm doing. adobe is forcing this crap. no wonder these big companies are getting sued all the time for deceptive practices

          P
          Peck29613191eg4v
          Participant
          April 27, 2023

          I think you downloaded the wrong one, acrobat pro, which is not free. The only free reader is this

          https://get.adobe.com/reader/

          which do not require sign in also.

          when u installing it, it should appear this:

            P
            Peck29613191eg4v
            Participant
            April 27, 2023

            Remember to uninstall all the adobe acrobat in your computer before install this

              C
              Connie291966521krm
              Participant
              April 1, 2023

              Mine is doing the same.

                D
                Community Expert
                DeanUtianCommunity Expert
                Community Expert
                April 2, 2023

                @Connie291966521krm - Do you have any other Adobe products installed? Can you share a screenshot of what happens when you open Adobe Acrobat Reader?

                D
                Community Expert
                DeanUtianCommunity Expert
                Community Expert
                March 29, 2023

                Could you post a screenshot of the Acrobat open with the popup message? That may help us identify something to help resolve this.

                D
                Community Expert
                DeanUtianCommunity Expert
                Community Expert
                March 28, 2023

                I'd sugegst that you log into Adobe account, as you did to get into this forum. Then click on your icon in the top right and choose Adobe Account. Then click on Plans and payment < Plans from the top. See if any you have anything listed there. Report of you see anything. This is just to check if some plan was initiated and so Adobe is trying to get you to continue.

                A
                Adrian291127765rrtAuthor
                Participant
                March 28, 2023

                Checked but no plans and no invoices, nothing.

                  D
                  Community Expert
                  DeanUtianCommunity Expert
                  Community Expert
                  March 29, 2023

                  To confirm, you don't have any other Adobe software installed on trial?

                  Raven Lida
                  Raven Lida
                  Participant
                  March 28, 2023

                  If you do not want to use the paid version, you can click on the "Quit" option in the pop-up window to continue using the free version of Acrobat Reader.

                  If the pop-up window continues to appear every time you open a PDF, you may want to check your settings to ensure you have not accidentally enabled any notifications or promotions from Adobe. You can also try reinstalling Acrobat Reader to see if that resolves the issue.

                  A
                  Adrian291127765rrtAuthor
                  Participant
                  March 28, 2023

                  Clicking "Quit" closes Acrobat. So it's not possible to use it.

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