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Participant
Mar 28, 2023 10:12 AM UTC
Answered

why is Adobe trying to force me to buy Pro?

I only need and have Acrobat Reader but everytime I open a PDF a pop up opens asking me if I want to:
a. start free trial and pay later or buy immediately

b. quit

 

I don't need or want the fancy paid package.

adminc38304271Correct answer
Participant
Oct 8, 2024 1:01 PM UTC

I just had this with one of my users. Did everything suggested but it still came up when they tested their file. Turned out they had somehow set Acrobat Reader as the default for opening DWG files and that's why the upgrade window kept popping up. Changing the default app for DWG files fixed this for us.

56 replies

Participant
Apr 4, 2024 10:26 PM UTC

I'm having this issue as well.  I tried the pro version and canceled.  Everytime, I'm forced to pay up or it shuts down.  I'm looking for 3rd party solution.

 

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Participant
Apr 3, 2024 7:52 PM UTC

I JUST started having the same problem on April 3, 2024 on my Samsung phone. I deiinstalled and reinstalled it.  Interestingly, if you open by itself you have the ability to click "not now" but if you open it from another app like a Gmail attachment, that button isn't there. This is completely predatory.  I think we should boycott Adobe until they stop this grift. I don't want to hear that I have to go through complicated machinations to bypass the issue. This is squarely on Adobe's shoulders. 

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Participant
Mar 27, 2024 11:13 PM UTC

Also had this very annoying problem on my Samsung S24 phone.   The only way around it was to totally uninstall Adobe Acrobat Reader and install a 3rd party PDF reader.  Great strategy , Adobe!

 

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Participant
Mar 26, 2024 4:15 PM UTC

getting the same thing and i work in IT so I know what i'm doing. adobe is forcing this crap. no wonder these big companies are getting sued all the time for deceptive practices

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Participant
Apr 27, 2023 4:48 AM UTC

I think you downloaded the wrong one, acrobat pro, which is not free. The only free reader is this

https://get.adobe.com/reader/

which do not require sign in also.

when u installing it, it should appear this:

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Participant
Apr 27, 2023 4:50 AM UTC

Remember to uninstall all the adobe acrobat in your computer before install this

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Participant
Apr 1, 2023 10:19 PM UTC

Mine is doing the same.

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Community Expert
Apr 2, 2023 4:19 AM UTC

@Connie291966521krm - Do you have any other Adobe products installed? Can you share a screenshot of what happens when you open Adobe Acrobat Reader?

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Community Expert
Mar 29, 2023 12:08 AM UTC

Could you post a screenshot of the Acrobat open with the popup message? That may help us identify something to help resolve this.

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Community Expert
Mar 28, 2023 12:28 PM UTC

I'd sugegst that you log into Adobe account, as you did to get into this forum. Then click on your icon in the top right and choose Adobe Account. Then click on Plans and payment < Plans from the top. See if any you have anything listed there. Report of you see anything. This is just to check if some plan was initiated and so Adobe is trying to get you to continue.

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Participant
Mar 28, 2023 2:07 PM UTC

Checked but no plans and no invoices, nothing.

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Community Expert
Mar 29, 2023 12:03 AM UTC

To confirm, you don't have any other Adobe software installed on trial?

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Raven Lida
Participant
Mar 28, 2023 11:20 AM UTC

If you do not want to use the paid version, you can click on the "Quit" option in the pop-up window to continue using the free version of Acrobat Reader.

If the pop-up window continues to appear every time you open a PDF, you may want to check your settings to ensure you have not accidentally enabled any notifications or promotions from Adobe. You can also try reinstalling Acrobat Reader to see if that resolves the issue.

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Participant
Mar 28, 2023 2:03 PM UTC

Clicking "Quit" closes Acrobat. So it's not possible to use it.

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