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bobm26681142
Participant
October 20, 2019
Answered

Window resizing causing instability and viewing errors in Acrobat Reader DC

  • October 20, 2019
  • 5 replies
  • 4158 views

Today for the first time I experience errors in Acrobat Reader DC 2019.021.20048 (and 47) on Windows 10.

Initial opening / viewing seems fine as maximized window.  Then I drag the window down, which reduces the size, and then drag it back to the top of the screen for maximum size - and the document does not redraw completely.  Trying different iterations, the displayed size is smaller than the indicated viewing size, and the app doesn't respond to some attempts to resize.  I can resize to 200% (from 102%), and the document redraws - then return to 100% and it seems fine - but text ("T") comments don't display when typing them, and the document doesn't scroll correctly.  But if I save the comments, exit Reader, then re-open the document, the comments I entered display as expected.  Other applications are not experiencing any unusual performance on my system.

I have restarted the desktop, tried an install repair from the Reader help menu, uninstalled and reinstalled Acrobat Reader DC, restarted again, updated from 20047 to 20048 - and nothing seems to help.  I've tried older documents that I know worked correctly in Acrobat Reader DC, and the same failure happens.

Here are some other settings changes I attempted based on various community discussions, without success:

Changed Paged Display -> Zoom from automatic to 100%.

Changed Page Display -> Rendering -> Smooth Text to "For Monitor".

Turned off (and turned back on) Page Display -> Rendering -> Use Page Cache

Changed General -> Basic Tools -> Touch Mode to Never (which is correct for my system anyway)

Changed Documents -> PDF/A View Mode to Never (and then reverted)

 

Thanks in advance for any advice...

      This topic has been closed for replies.
      Correct answer Rohit_Anand

      Adobe Acrobat DC and Reader DC official update (2019.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

       

      More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

       

      Please try it out and let us know your feedback!

      Thanks for your patience and support!

       

      Rohit Anand

      (Acrobat Desktop Team)

      5 replies

      J
      Jose Varul
      Participant
      October 26, 2019

      Hello,

      Thanks for the help. Everything is back to normal now.

      R
      Adobe Employee
      Rohit_AnandCorrect answer
      Adobe Employee
      October 24, 2019

      Adobe Acrobat DC and Reader DC official update (2019.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

       

      More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

       

      Please try it out and let us know your feedback!

      Thanks for your patience and support!

       

      Rohit Anand

      (Acrobat Desktop Team)

        B
        bobm26681142Author
        Participant
        October 26, 2019

        I confirm, this new release seems to have corrected all the errant behavior.

        Many thanks!

        Ayush__Jain
        Adobe Employee
        Ayush__Jain
        Adobe Employee
        October 21, 2019

        Hi,

         

        Thanks for reaching out and apologies for the issue that you are facing.

        Could you please share some Screenshots or a screen recording of the issue that you face due to document rendition in Reader. ?

         

        That'll help us to triage the issue further.

         

        Thanks

        Ayush Jain

          B
          bobm26681142Author
          Participant
          October 22, 2019

          I have used Windows Xbox Game Bar to illustrate the issue.  This app does not allow me to capture while the window is being resized, so I've captured what happens after I've resized the window while viewing a document and then restored it to maximum size.

          Ayush__Jain
          Adobe Employee
          Ayush__Jain
          Adobe Employee
          October 22, 2019

          Thanks for providing this Video. This helps.

           

          I've reported this to our Engineering Team and we will try to get back with a fix for it in our Upcoming updates.

           

          Meanwhile, I would like to request you to try a workaround and let me know if that solves your issue ?

          1) Close Reader (if launched)

          2) Open 'windows Registries (regedit.exe) and navigate to the path "Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC" 

          3) Right Click on "DC" and create a New key with the name "FeatureLockDown"

          4) Select FeatureLockdown , and in the right pane Right-click and Create a New DWORD(32bit) and name it as bEnableVSYNC and set its Decimal value as 0 and click OK

          This is how it will look 

          5) Now launch Reader again and try the same workflow with the pdf with the issue that you are facing.

           

          Let me know if that solves your concern ?

           

          Thanks

          Ayush Jain

            MrProsser
            MrProsser
            Participant
            October 21, 2019

            Sounds like you are having the same problem I am having. I wish had a solution, but I do not. I hope Adobe will do something to address this.

              J
              Jose Varul
              Participant
              October 20, 2019

              Hello, 

              Don't have any solutions nor recommendations here. I just want to add I'm having exactly the same problem for a couple of days now, tried restarting the computer, repair install, uninstall completely and then re-install AAR. Nothing has worked so far. If I resize the window the document won't respond to scrolling.

               

              Thanks in advance for any help.

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