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nweissma
Known Participant
August 24, 2015
Answered

Windows 10 acrobat reader dc compatibility solved but not functioning

  • August 24, 2015
  • 1 reply
  • 27121 views

I'm using a tablet by BestBuy's "Unbranded" house brand. It came with Windows 8.1 and Adobe Reader Acrobat DC worked beautifully. Converting to Windows 10 caused immediate compatibility problems: Acrobat DC froze ("not responding") upon opening. Adobe's troubleshooting found a gerry-rigging by configuring DC to open in -- or was it out of? --  "protected mode." While Acrobat Reader DC does indeed now open, it has no functionality -- I can't even save the document.

How can I restore functionality?

This topic has been closed for replies.
Correct answer pwillener

Installing a program on Windows can be a complex operation; data are not only written in various places on the local disk, but also in the registry.

Upgrading Windows is even more complex, and the registry has to be completely rebuilt.  It does not surprise me that some programs will no longer function normally after a Windows 10 upgrade.  Uninstalling/reinstalling will fix such problems in most cases.

1 reply

AadeshSingh
AadeshSingh
Participating Frequently
August 25, 2015

Hi nweissma,

Please try uninstalling Acrobat Reader DC using this cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs & the reinstalling it using this link Adobe - Adobe Acrobat Reader DC Distribution.

Regards,

Aadesh

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    nede58989244
    Participating Frequently
    August 25, 2015

    Is there a similar tool for Acrobat XI Pro?

    Does Firefox at all complicate the matter?

    Thank you

    AadeshSingh
    AadeshSingh
    Participating Frequently
    August 25, 2015

    Hey nede58989244,

    If you are talking about the cleaner tool then let me tell you that it works for both Acrobat & Reader, however its only comparable on Windows operating system.

    Please elaborate your issue so that I can guide you in the right direction.

    Regards,

    Aadesh

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