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MrDog
MrDog
Participating Frequently
August 23, 2018
Answered

Windows 10 shutdown problem

  • August 23, 2018
  • 2 replies
  • 5638 views

If I have Adobe Acrobat Reader DC open with a document (that I have not changed) and try to shutdown Win 10 it usually says that Adobe is preventing shutdown.

If I cancel the shutdown and close adobe I am not asked to save anything and when I retry the shutdown it works fine.

If I force Win10 to shutdown I get a brief flash which I think is indicating Adobe is trying to access an invalid instruction.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Dave,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once, then close all the Adobe Process from Task Manager.

    Reset Adobe Reader Preferences once and reboot the machine, to reset the Preferences, refer to How to reset Acrobat Preference settings to default.

    Make sure that you have all the updates related to OS is installed. Also, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

    For testing purpose, please disable Adobe Reader from Start-up items and reboot the machine. For steps, you can refer to Adobe article Disable startup items, services | Windows

    If the issue still persists, please use Acrobat cleaner tool to remove Adobe Reader, reboot the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Then install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    [Edited Response]

    2 replies

    MrDog
    MrDogAuthor
    Participating Frequently
    August 25, 2018

    The first part did not help, but the clean and re-install seems to have solved the problem - thanks

      A
      Anonymous
      November 14, 2019

      These are the following reason

      • Windows Update
      • Fast startup
      • Windows System Files
      • Unwanted running applications
      • Other issues that need recovery
      • The taskbar isn’t working (Click here Windows 10 Support to find the solution for this one). And we are here to give a solution for each of them.
      AnandSri
      Community Manager
      AnandSriCommunity ManagerCorrect answer
      Community Manager
      August 24, 2018

      Hello Dave,

      We're sorry for the trouble you had with Adobe Reader, please reboot the machine once, then close all the Adobe Process from Task Manager.

      Reset Adobe Reader Preferences once and reboot the machine, to reset the Preferences, refer to How to reset Acrobat Preference settings to default.

      Make sure that you have all the updates related to OS is installed. Also, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

      For testing purpose, please disable Adobe Reader from Start-up items and reboot the machine. For steps, you can refer to Adobe article Disable startup items, services | Windows

      If the issue still persists, please use Acrobat cleaner tool to remove Adobe Reader, reboot the machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Then install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

      Let us know how it goes and share your observation.

      Thanks,

      Anand Sri.

      [Edited Response]

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