Windows Application Error

Question

When I try to print an email to adoble, I receive the message:  The instruction at 0x000000005B6O8E6D referenced memory at 0.00000000000018.  The memory could not be read.How do I fix this?

AnandSri · Accepted Answer

Hello Carmen!

I hope you are doing well.

In addition to what our community product expert already shared, you may try disabling Assistive Technology Support: Open Adobe Acrobat. Go to Menu > Preferences (or press Ctrl+k). Select Accessibility. Uncheck Enable assistive technology support and restart Acrobat.

For a Clean installation, please use the Acrobat Cleaner tool to remove the app. Delete all folders and directories named "Adobe" in Program Files, Program Files (x86), and Common Files. Restart the machine and install Acrobat Reader. Ensure you have all the operating system's mandatory and optional updates installed. Restart the machine after installing updates.

Let us know if you experience any issues.

Thanks,

Anand Sri.

creative explorer · Answer

@Carmen27985879sg5l That error message often points to a problem with either the Adobe Acrobat Reader installation or a conflict with another program running on your Windows system.

You may want to either try to repair your Adobe installation. You can usually do this by going to "Apps & features" in your Windows settings, finding your Adobe product in the list, selecting it, and then choosing the "Modify" option. This should give you the choice to repair the installation, which can often resolve issues caused by corrupted or missing files. Or, if you want to do a clean install. Although, removing all of the Adobe files is a good way to avoid the 'annoying' printing issues that have occur. I would use Adobe Cleaner from an Adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers.
https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

And then go back to adobe.com and install Adobe Reader again. If that doesn't work, I would restart your computer in Safe Mode and then try to print again and it might help identify if another program is interfering with the process.

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