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Question

"Windows - Application Error" in Adobe Acrobat Reader DC

Forum|Forum|8 years ago
April 26, 2017
3 replies
6954 views

After pushing out the update to version 2015.006.30306 multiple users are getting a "Windows - Application Error" in Adobe Acrobat Reader DC. The error description is:

"The exception unknown software exception (0xc0000409) occurred in the application at location 0x002858e3. Click OK to terminate the program".

Does anyone have a solution for this? Currently reinstalling corrects the issue, but this appears to be a temporary fix.

This topic has been closed for replies.

jsrcoAuthor

Participating Frequently

We have made no changes but the messages have not be reported anymore.

Participant

Do we have a fix for this?

I am experiencing the same issue, it happens to about 1 in 10 files.

vincentr7216615

Participant

Did Anyone get an answer? I have the same problem

Community Manager

Community Manager

Hi jsrco,

Could you please try troubleshooting steps suggested in the link below?

unknown software exception (0xc0000409) occurred in the application at location 0x0041240b

when i open a pdf i get the following error message -

Also, try rebooting your computer and see if that helps.

Please note: Disabling Protected Mode is for troubleshooting purpose only. Please turn the feature back on after troubleshooting is complete.

Does the message appear when the application is launched or when any pdf is opened in Reader?

Which Operating System is installed on the machine?

Keep us posted with the results.

Thanks,

Shivam

jsrcoAuthor

Participating Frequently

This action occurs when opening a pdf. We are running Windows 7 x64 Pro and Ultimate

Community Manager

Community Manager

Hi jsrco,

Thanks for the info.

Please try to navigate to the install directory: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader and then run the AcroRd32.exe, does that work?

Have you tried troubleshooting steps mentioned in the link above?

Awaiting your response.

-Shivam