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paulk67575408
paulk67575408
Participant
January 11, 2017
Question

windows application error whenever .PDF files opened

  • January 11, 2017
  • 1 reply
  • 1654 views

For no reason at all, I have started getting the following error message:

Windows Application error. The exception unknown software exception (0xc000040) occurred in the application at location 0x011e5d2e - click OK to terminate

everytime I open a .pdf file. However the file still opens anyway, and I can print it out happily as long as I don't click OK to terminate the program. A real nuisance - why is it happening and how do I stop it please? Running Windows 7 on a PC, no recent changes to cause this to happen.

    This topic has been closed for replies.

    1 reply

    K
    Adobe Employee
    Kshakti
    Adobe Employee
    January 11, 2017

    Hi paul67575408,

    Can you please let me know the exact product and version number of your Adobe product.

    To find the version:

    Launch Adobe Acrobat or Acrobat Reader -> Goto Help and select About Adobe Acrobat or Reader... and view the version number on window which occurs.

    Thanks,

    Shakti K

    paulk67575408
    paulk67575408Author
    Participant
    January 11, 2017

    Adobe Reader XI, version 11.0.18

    Hope this helps

    paul

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