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natashav15100628
Participant
January 12, 2017
Answered

Windows cannot find 'c:\.....\AcroRd32.exe'

  • January 12, 2017
  • 31 replies
  • 92938 views

Every time I try to launch Acrobat reader from the start menu I get this message:

When I browse to the folder and double click on the AcroRD32.exe icon - I get the same message

When try to open a .pdf file by double clicking on it - I get the message that the file can't be found - even though I can open these files within a browser

Again - I can open these pdf files (with or without acrobat?) in my browser but it doesn't seem to work independent of an HTML browser

I have uninstalled and reinstalled Acrobat Reader - please don't tell me to do that and let you know how it worked - it didn't

Thanks

Natasha

    Correct answer Adorobat

    Still doesn't work.


    Could you please try the following steps:

    1- Close Reader

    2- Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

    3- Type regedit in the run dialogue box and hit Enter, click Yes when User Account Control pop-up appears.

    4- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key AcroRd32.exe

    5- Relaunch Reader

    31 replies

    Show previous replies
    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 12, 2017

    Hi natashav15100628,

    Could you please confirm if Reader is installed on your computer by navigating to Start menu>Control Panel>Programs and Features

    Which Operating System is installed on the machine?

    Also, try to select one of the pdf file>right click on it>hover the mouse over Open with>check if Adobe Acrobat Reader DC is there as an option.

      N
      natashav15100628Author
      Participant
      January 12, 2017

      Yes it is installed on my machine.

      Windows 7 Home Premium Service pack 1

      Yes it appears under the Open with... > option when I right click on a .pdf file

        Adorobat
        Community Manager
        AdorobatCommunity Manager
        Community Manager
        January 12, 2017

        Try right clicking on Acrobat Reader DC under Programs and Features then select Change>click Repair installation

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