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Anonymous

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Windows explorer thumbnails not generating

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Windows 10 explorer thumbnails not generating since the Feb 9 2021 update. Previously generated thumbnails still there. Installed 20138 update bt it did not fix. Thumbnails are turned on in options.

General troubleshooting

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Meenakshi_NegiCorrect answer

Legend

Hi Carolndennis,

Thank you for your patience and sorry for the trouble caused.

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html.

Let us know if that resolves the issue.

Thanks,

Meenakshi

A

Anonymous

EULA regkey did not fix issue, if I did it correctly.

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Anonymous

I figured out what I did wrong. Regkey did fix it.

Thank You

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Meenakshi_NegiCorrect answer

Legend

Hi Carolndennis,

Thank you for your patience and sorry for the trouble caused.

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html.

Let us know if that resolves the issue.

Thanks,

Meenakshi

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Amal.

Legend

Hi Carolndennis

Hope you are doing well and sorry for the trouble. As described, the thumbnails are not being generated after the new update in Feb and the optional update didn't fixed it.

It is a know issue and already reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we will hear anything from them.

Thanks for your patience

Regards

Amal

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