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A
Anonymous
February 15, 2021
Answered

Windows explorer thumbnails not generating

  • February 15, 2021
  • 3 replies
  • 1142 views

Windows 10 explorer thumbnails not generating since the Feb 9 2021 update.  Previously generated thumbnails still there. Installed 20138 update bt it did not fix. Thumbnails are turned on in options.

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Correct answer Meenakshi_Negi

Hi Carolndennis,

 

Thank you for your patience and sorry for the trouble caused.

 

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html.

 

Let us know if that resolves the issue.

 

Thanks,

Meenakshi

 

 

3 replies

A
Anonymous
February 17, 2021

EULA regkey did not fix issue, if I did it correctly.

 

A
Anonymous
February 17, 2021

I figured out what I did wrong.  Regkey did fix it.

Thank You

 

 

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
February 17, 2021

Hi Carolndennis,

 

Thank you for your patience and sorry for the trouble caused.

 

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html.

 

Let us know if that resolves the issue.

 

Thanks,

Meenakshi

 

 

Amal.
Amal.
Legend
February 16, 2021

Hi Carolndennis

 

Hope you are doing well and sorry for the trouble. As described, the thumbnails are not being generated after the new update in Feb and the optional update didn't fixed it.

 

It is a know issue and already reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we will hear anything from them.

 

Thanks for your patience

 

Regards

Amal

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