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Participant
September 30, 2024
Question

CC Libraries

  • September 30, 2024
  • 1 reply
  • 110 views

I can no longer open the three libraries I had in my CC Libraries window foloowing a June 2024 Version 4.6.80 fix. What gives?

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1 reply

Patrick Adbe
Adobe Employee
Adobe Employee
October 1, 2024

Hello. Sorry for the issues you are encountering. I have a few things I would like to have you check. First, please check to see that these libraries are present in other places like https://www.adobe.com/files/cloud-documents. Can you also check the Creative Cloud Desktop app to verify that you are on the latest Creative Cloud Libraries Synchronizer verison (4.6.4-2) by going to Creative Cloud Desktop, going to the Creative Cloud menu and selecting 'About Creative Cloud'. Lastly, try checking in the Creative Cloud Desktop app that syncing is not paused by clicking on the cloud icon.