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Participant
September 25, 2025
Question

Libaries freeze! So, so annoying!

  • September 25, 2025
  • 1 reply
  • 61 views

This is so annoying!!! I keep having to quit the program and restart

1 reply

smorrice
Adobe Employee
Adobe Employee
September 25, 2025

Hi @Kelly Hyatt ,

We are sorry that you are having an issue with Libraries. To help us track down the issue it would be great if you could provide some information:

1. What OS are you using?
2. What application are you having the issue in?
3. What version of the application and is it up to date?
4. What version of Creative Cloud is installed and is it up to date?
5. Can you provide screenshots or, even better, a video capture of the screen?
6. Could you collect the logs off of your system and upload them so engineers could take a closer look?
7. If you do upload the logs, please take note of the filename and post it here.

 

Thanks for your patience.

 

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-log-collector-tool.html

 

There are other posts on the forums that are showing similar issues to what you describe. The Libraries team knows and are currently collecting info to attmept to rectify the issue. Your info my provide that one detail that may help them.