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D
Dan Byer
Inspiring
June 16, 2016
Question

Acrobat DC comments slow to open (Mac)

  • June 16, 2016
  • 12 replies
  • 4163 views

Whenever I try to open the comments pane in Acrobat Pro DC, it hangs with a beachball for nearly 15 seconds. This happens on both machines where I have Acrobat DC installed. Is this normal behavior for Acrobat DC? We are an all Mac all digital workflow, but I am one of the few not using Acrobat 9. Oh, how I miss it

This topic has been closed for replies.

12 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
January 27, 2018

I vote twice

Acrobate du PDF, InDesigner et Photoshopographe
JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
November 18, 2017

The new release is really faster: 5 seconds max to open the Comment pane !

Acrobate du PDF, InDesigner et Photoshopographe
A
adisababbba
Inspiring
January 26, 2018

I have the same issue. Both on Mac and Windows. Sucks : (

Document Geek
Community Expert
Document GeekCommunity Expert
Community Expert
January 26, 2018

Please everyone vote for to improve this in the Acrobat User Voice site: Comment list takes too long to load – Share your feedback on Acrobat DC

@A_omry

@JR_Boulay

@Eugene Tyson

@romang52193921

@March67

@JohnYeti

@dave bonnette

@Dan Byer

    J
    jbxnjr
    Participant
    November 17, 2017

    Does the Comments pane load fonts? I'm having the same issue and it seems a lot like the hang I experience in MS Office products while the system's font database is loaded.

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    July 7, 2017

    No, it always need about 30-40 secondes to open…

    Acrobate du PDF, InDesigner et Photoshopographe
    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    August 23, 2017

    Came here looking for an answer too - to no avail

    Dov Isaacs​

    Perhaps the mentioned above can help?

    Thanks

    romang52193921
    romang52193921
    Participant
    July 7, 2017

    Has there been a fix to this issue by now?

    D
    Dan ByerAuthor
    Inspiring
    January 3, 2017

    I'm still using Acrobat XI and all is wonderful.

    I check back in on DC every once in a while to see how it's coming along. 

    • This delay on opening the commenting tool is now down to about 6 seconds on my machine.
    • The bug where new comments always insert the first character last still exists. (type "REPLACE" and the comment says "EPLACER")

    These two issues are enough trouble to make DC unusable for me.

    It looks like they've fixed the bug where you couldn't double click a word to select it for commenting but instead had to click+drag. That's progress, at least!

    J
    JohnYeti
    Participant
    January 3, 2017

    Have had same problem, seems since DC was released. Do not remember this being a problem with earlier versions.

    M
    march67
    Known Participant
    December 16, 2016

    I have the same problem - still no upgrade to fix this?

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    June 29, 2016

    Hi.

    Please, report bugs here: Feature Request/Bug Report Form

    Thank you.

    Acrobate du PDF, InDesigner et Photoshopographe
    D
    Dan ByerAuthor
    Inspiring
    June 28, 2016

    Acrobat DC under a new user account worked last week, but now it's unusable again. I was able to get Acrobat XI reinstalled on my main machine and it works flawlessly. I guess I'll be getting rid of Adobe Acrobat DC on my secondary machine now, too. Good riddance.

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