acrobat XI pro stops working

I have the same problem, but this "fix" doesn't seem to help at all.

I do not have a folder called "programdata", and there was nothing in the other folder at all.

Everything I try to run Acrobat XI Pro; open a file, then trying antyhhing inside that document, the program dies and disappears.

Very frustrating.  I also tired some "other" programs such as SodaPDF and another.  These are not good, and don't help much.  I've been a user of Acrobat since 3.0; and usually know what I am doing.

Help!

David Wedell

I have purchased another copy of Acrobate xi Pro and re-installed.  I als removed all other copies of Acrobat including my old version 9, plus Reader and DC.  Nothing helps.

Confirmed that dfriess's solution does in fact resolve our issue as well

We will try that suggestion and let you know, we did delete the C:\ProgramData\regid.1986-12.com.adobe folder which didn't have any affect.  I agree this presents like a licensing issue so we will try your suggestion but another thing we thought was odd was that we are using the volume license installer and serial number which displays that it is using the volume license in the regid file under programdata:

<swid:license_linkage>

<swid:activation_status>activated</swid:activation_status>

<swid:channel_type>VOLUME</swid:channel_type>

<swid:customer_type>VOLUME</swid:customer_type>

but in the registry it displays an install type of retail

Same issue here. Xenapp environment. Came in to numerous calls and a broken Adobe Acrobat 11. Multiple installations, cleanup of files, registry, etc.. same issues.

We are testing out this fix, go to c:\programdata\adobe\slstore, delete the files there (###.lic)

Start Adobe, it recreates those files.

So far so good, we had to do it twice to one PC but they seem to be working now.

I've also noticed a weird thing with the product registration button in help. Sometimes its there, sometimes not, sometimes its grayed out.

I used the adobe uninstall tool to remove any old instances but here is what I tried with no luck:

Completely Uninstalled Adobe Pro, disabled patches so it remained at the 11.0 base with the same symptom.

Following the other forum I disabled security both from within the app and from the registry, no difference

I installed acrobat reader, acrobat reader did not display any of the symptoms but acrobat pro behaved the same way.

Patched Acrobat to the latest version without disabling any symptoms, issue still persists.

This issue only seems to be affecting my VDI users, physical machines appear to be unaffected.

Same issue here. Tried to install Adobe Acrobat 11 Pro on a new Windows 10 workstation. I was able to accept the EULA and register. As soon as I open a PDF it immediately closes after 10 or so seconds.

We are an enterprise environment and it just so happened that I needed to install Acrobat 11 yesterday afternoon. That is when the issue occurred first.

Hi joek46169356 ,

Please follow this thread to reset the preferences for the Acrobat software  :- How to reset Preference settings in Acrobat.

Then open Acrobat, navigate to Help menu & repair the installation.

Also try to launch the Application holding 'Shift' Key.

Check with the compatibility mode for Acrobat (Right click Acrobat icon > Properties > Compatibility),if any compatibility is checked please uncheck it & run the acrobat as administrator .

If the issue still persist please check with the different user account to replicate the issue, refer to this article :- Adobe troubleshooting: Creating an admin account in Windows

Let me know how it goes.

Regards,

Yatharth