Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Please refer to this KB article :- https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

If the scanner is connected over any network, try to check after connecting it locally with the machine.

If issue still persist, please check with the different user account with the Admin Rights .

Let me know if it works.

Regards,

Yatharth

L

lanivietAuthor

Participant

Hi,

I have a Dell Precision M4800 Laptop with a Windows 10 Pro with version

1511 OS.

I have Adobe Acrobat XI Pro (11.0.15) and there are no updates available to

install.

I am physically connected to the scanner by USB cable and there are no

scanner driver updates available.

I'll be sure to try out the threads that you mentioned.

I will let you know if the problem still persists. Thanks for your help.

-Lani

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