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DTP_apac_Venga
Participant
February 29, 2016
Question

Can't open any file nor use any of the menu options in Acrobat DC

  • February 29, 2016
  • 1 reply
  • 530 views

After trying to troubleshoot for quite a while and uninstalling all of Creative Cloud and reinstalling again, this issue remain: when I open Acrobat DC (either by double clicking on a PDF or by opening the app) no file is shown and none of the options in the menus trigger any action. So basically, Acrobat opens, it runs, it's there, it's not crashing, but it won't do anything. At all.

Other CC apps and Acrobat Reader run without issues, but I'm unable to use any of the features in Acrobat.

Has anyone experienced this? I couldn't find any documentation on this behavior.


Thanks,
J

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 29, 2016

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

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DTP_apac_VengaAuthor
Participant
March 1, 2016

Thanks, kglad‌. Unfortunately it doesn't seem to be the preferences or at least not the ones described in the article. I removed everything resembling "acrobat", emptied the trash just in case but still get the same behavior.

I noticed though that after deleting the preferences the list of recent document still shows a few results. Maybe I'm missing some preferences somewhere?

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 1, 2016

uninstall acrobat

if win os, clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer and reinstall.

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