you probably purchased a win only license.  if you purchased both from adobe you would be able to download an exe for windows and a dmg for mac.  each would have a different license/serial number. ... View more

reset the cc desktop app by making sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using* if that fails, do a clean cc install carefully following each applicable step: uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html check for, and if available, update your os if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this) if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this) restart your computer (don't skip this) reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html use the desktop app to install your cc programs/trials> if that fails, you probably have a corrupt user account. google your os and how to create a new one. ... View more

what's your account show, https://account.adobe.com ... View more

what's your account show, https://account.adobe.com ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from using the community bugs"> ... View more

be careful.  that sounds like a possible scam. ... View more

reset the cc desktop app by making sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using* if that fails, do a clean cc install carefully following each applicable step: uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html check for, and if available, update your os if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this) if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this) restart your computer (don't skip this) reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html use the desktop app to install your cc programs/trials> if that fails, you probably have a corrupt user account. google your os and how to create a new one. ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from using the community"> ... View more

you must deactivate from your old computer (after updating your os and default browser).  make sure that browser is not opera.   then install and activate with your serial number on your new computer.   but don't start until you've secured the install file and serial number. ... View more

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.) ... View more

then you'll probably need help from an adobe employee.     we'll need to await monday am pst for one to check this.  if you don't get a reply from a badged employee by 10am pst monday, repost. ... View more

your cc app is still showing a trial after restarting your computer? ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from using the community"> ... View more

did you start a trial?   what's your account show, https://account.adobe.com ... View more

have you now cancelled? ... View more

bluebeam isn't an adobe app. ... View more

@Mike Elliyoun    if you want help with that, what app? ... View more

ok, then support will be required to resolve unless reformatting your computer is something you're ready for. ... View more

subscriptions auto-renew, and renewal emails are (supposedly) sent.  did you check your spam folder ~one month prior to the renewal? ... View more

ok, that helps.   start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html   if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html   if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html   if those all fail, change your cc language.  eg, try international english   if that fails, change the install location       ... View more

did you use the cc desktop app to install substance 3d texturing? ... View more

open the cc app   press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R ... View more

reset your cc desktop app ... View more

did they start a new user account? ... View more

understood.   do you want to continue working on this, or just deal work with it for now? ... View more

did you order from adobe.com or an app store or elsewhere? ... View more

what do mean? ... View more

what step are about to try? ... View more

you can't understand the cancellation steps? ... View more

what's your account show, https://account.adobe.com ... View more