@ed971    thank you for that information. ... View more

check your account, https://account.adobe.com ... View more

@ed971    thank you for that info.  how did you find the problem? ... View more

then i know of nothing else you can do unless you're willing to uninstall those other apps. ... View more

just leave it here. it may help someone else. ... View more

i doubt anyone would help, but https://helpx.adobe.com/creative-cloud/kb/troubleshoot-launch-errors-using-logs.html ... View more

you'll need to go through an adobe employee for the next step. because one has already posted here, i suspect you'll hear from them by monday afternoon. ... View more

understood.  what about adobe's cc cleaner.  would you be willing to try it? ... View more

@Matt_James6923    do you have a teams or enterprise subscription? ... View more

try and sync from the express app ... View more

what app? ... View more

the photography plan paid annually is still ~$10 us/mo ... View more

if you don't have any adobe apps installed you can use the cc cleaner. ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from using the community"> ... View more

yes, it's common for people to chose annual subscription paid monthly vs a monthly subscription (because the monthly - when available- costs more per month)   here's more information:  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.) and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ... View more

using a web browser doesn't allow to delete it? ... View more

is everything ok now? ... View more

adobe installs have always been a file spewing adventure.  users that like things tidy aren't good matches for adobe. ... View more

do you have any adobe apps installed other than animate? ... View more

checked deleted if not here   use a browser. there are several tabs and link to check:   https://assets.adobe.com https://lightroom.adobe.com https://documentcloud.adobe.com https://spark.adobe.com ... View more

then use the iobit uninstaller  ... View more

exactly, unless the want to risk other problems. ... View more

lol, now it's back in the account, payment & plan forum ... View more

ask elsewhere. ... View more

your post is in the enterprise & teams forum. i did not move it there.  i also thought your post started i the account forum, hence my first response.     when i started my second post it was here indicating a different problem/solution. ... View more

see if "The program crashes as soon as I try anything after the welcome screen" ... View more

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/bd-p/adobe-experience-platform-discussions/page/2 ... View more

are you a plan administrator? ... View more

1. assign a keyboard shortcut  2. uninstall animate including preferences  3.  reinstall animate  4. check if your shortcut was reset   if it was, test for crashing  if it was not, return to 2. ... View more

sign out of the cc desktop app, and then sign back in using the same id and profile you used to check your subscription. ... View more