you're welcome.   do you see how you would migrate from your current to a backup, and work on your current.  if something went wrong, you could migrate the backup to the problematic profile. ... View more

contact the google store  ... View more

reset the cc desktop app by making sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using* if that fails, do a clean cc install carefully following each applicable step: uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html check for, and if available, update your os if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this) if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this) restart your computer (don't skip this) reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html use the desktop app to install your cc programs/trials> if that fails, you probably have a corrupt user account. google your os and how to create a new one. ... View more

that's the easiest way to do what you want. ... View more

you can, when the licenses are due to renew.  otherwise, it doesn't make much sense to reduce something for which you've already paid. ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from cc desktop"> ... View more

@martinh14582585    you posted this issue 8 years ago..  merging. ... View more

@IainHamer    it's not clear what you mean by, "it's not getting past the splash card".  eg, if you can't successfully open the cc desktop app, what are you seeing?  a screenshot (that you copy and paste into a reply, don't attach) might be helpful. ... View more

for others, if you want to cancel auto-renewal, you cannot.  but you can set a reminder (after your 12th payment is received) to cancel:   make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.) ... View more

@neross_4684    this is an official adobe site, https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html?linkId=100000321044748 for downloading.  there's no official site for purchasing non-current adobe software. ... View more

re-contact adobe support. ... View more

@DvdS_19670510    win: C:\Users\<user acct>\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS mac: username/Library/Application Support/Adobe/Creative Cloud Libraries/Libs/ ... View more

@precise_vibrancy4796    what are you seeing? ... View more

https://help.myportfolio.com/hc/en-us/articles/10872890414235-Migrate-Adobe-Portfolio-sites-to-another-account-Overview   https://help.myportfolio.com/hc/en-us/articles/10482299291419-Migrate-your-Portfolio-account-to-a-different-Adobe-ID     ... View more

@tiffany_2663    check your account, https:// account.adobe.com ... View more

you're welcome. ... View more

@dnbnc    yes, attitude matters. ... View more

LOL.  that was worth watching, 100% ... View more

oh, stupid me.  purple of course.  nothing better than green and purple when addressing speaker checker tools.  a classic combo. ... View more

the only adobe 3d apps are the substance family. ... View more

then live with it. ... View more

green ... View more

start here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000320340311 ... View more

you're welcome.  and yes, the adobe forums are listed at https://community.adobe.com/ ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from account, payment & plan"> ... View more

ie, contact your admin - https://helpx.adobe.com/enterprise/kb/contact-administrator.html ... View more

i'm not sure i understand why that worked, but glad it did. ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses. <"moved from using the community"> ... View more

do you know how you found that video?  ie, how you searched? ... View more

what app are you opening?  eg, there is no app named "design". ... View more