Adobe Substance 3D Viewer (Beta)

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Hi, I have a problem. I upgraded my Premier plan to Creative Cloud Pro yesterday, and when I log into AE, I get a network connection error with error code 12015. Unable to verify your subscription.What should I do?

your system is not recognizing my email. i need a person to help with my adobe photoshop. i need a person maybe even a screen share but can’t get though your rebot.  can someone call me 5203969195 

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Hi I can not open the green layer Design 3D : fabric that is attched as screenshoot on Beta PS even PS.How can I overcome this trouble?When I check setting GPU processor is active.Regrds

Hello all!  Thank you so much for your time participating in the public beta of Substance 3D Viewer.  The team has learned a lot and has made the decision to remove Substance 3D Viewer at this time. You can learn more details in this article: https://helpx.adobe.com/substance-3d-viewer/get-started/substance-3d-viewer-decomission.html  

I cannot see how to change the default settings so that setting are preserved for a group of files. Such as Product Image generation

When I drop the 3d object on the photoshop screen, it gives the warning “something went wrong opening your 3d file” also i have already installed and opened Substance Viewer 3D Beta same time with photoshop beta.  

Hello,I’m encountering a persistent issue when launching Adobe Substance 3D Viewer (Beta). As soon as I open the application, I get an error popup saying:“Sorry, something went wrong. This is likely an issue at our end, but it could be that you're not connected to the internet. [...] Error code: 10000.”My setup:App version: Substance 3D Viewer (Beta) - latest (from Creative Cloud)OS: Windows 11 Pro (fully updated)GPU: NVIDIA RTX 5090CPU: Threadripper 7980XInternet: Stable connection (verified)Firewall/Antivirus: Disabled for testingVPN/Proxy: Not in useWhat I’ve tried:Restarting the app and systemRunning as AdministratorVerifying and repairing app via Creative CloudClearing cache and config from %appdata% and %localappdata%Disabling firewall/antivirus temporarilyLogging out/in to Adobe CCReinstalling the appDespite all these steps, the app still fails to connect and throws the same error (Code 10000). Everything else in Creative Cloud works fine.Is this a known issue?Thank you!

Hello, I have a problem with Photoshop beta and 3d beta. I have them both but they are not connected and I can not upload a 3d model, as well as to send from 3d viewer to Photoshop.Last versions, Windows, drag and drop obj file in Photoshop beta app

Is it possible to add new materials in the "default material" librairy?or could it be possible to load a complete new librairy? Many Thanks

Sometimes 3D Cad files exported in "Step" file ormat may contain some appearance applied to parts. it looks like when opened in Substance 3D Viewer you may view them and you can export it in GLB format and it's fine.But when you apply another aspect from the "Default Library" a "metal one particularly" it add the color to the color parameter of the part. it don't overide it. even if the look is good in Sb.view of the Step in Sbafter applying "titanium"the glb viewed in Sandbox.babylonjs 

3D Viewer don't handle Solid Primitives in Step Fi... - Adobe Community - 15041566sur mac it's a little better  

Every time I import my object into GLTF, the application closes and displays an error report to send, one out of ten times. My PC doesn't seem to have any RAM issues. Do you have any solutions?

Hi folks any way to save my project please I just keep getting this error when trying to save"saving of document failed"

Hi, I have been a part of early beta and I was missing out for a bit. Today I though substance viewer is good starting point for some characters turnaround poses and went I went to an app I found out it's unresponsive:  Sorry, something went wrong. This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide. Error code: 10000 Toggling back version did helped but then I am unable to export to photoshop 

I created something using the 3d ai tool and whenever i export it trying any file type, the file becomes empty. what can i do??

Hey All, Post the cool stuff you made here after watching the first of our Substance 3D Viewer (beta) Quick Tips!

impossible ouvrir substance 3 d viewer de creative cloud ( ne réponds pas )

 Hi, I really need help with this issue, I downloaded both the Substance 3D Viewer and Photoshop (beta), and whenever I try to open a 3d file, nothing seems to appear, it's just a blank screen with the grid lines but nothing shows there, I tried rendering an image to see if the software is able to read the object but isn't able to make it appear at the viewing stage for some reason and the render showed the object which proves my theory. Note: I've tried dragging a file into the screen and opening it from the main menu, but nothing seems to work. // App Version: 0.20.0 On the other hand when I open Photoshop (beta) and import a file as a smart object, it shows up as an empty layer,. Note: I've tried both draggin a file into the screen as well opening a file from the main menu, but nothing seems to work. The file types that I have attempted to open inside of the platform can be found below; USDC --- The Green Headphones model provided by Substance 3D Viewer for

This post is for the latest Substance 3D Viewer (beta) challenge! 

Hi,Is there something new in the 0.22.0 version about Step files?Vertex color management and Solid primitives (sphere, torus) looks still problematic. Many Thanks