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KatarinaJovanovic
Community Expert
KatarinaJovanovicCommunity Expert
Community Expert
April 23, 2025
Open for Voting

0. 231 version is broken

Hi, I have been a part of early beta and I was missing out for a bit. Today I though substance viewer is good starting point for some characters turnaround poses and went I went to an app I found out it's unresponsive: 

Sorry, something went wrong.

This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide. Error code: 10000 

Toggling back version did helped but then I am unable to export to photoshop 

2 replies

KatarinaJovanovic
Community Expert
KatarinaJovanovicCommunity ExpertAuthor
Community Expert
May 4, 2025

@Ares Hovhannesyan I surely have. It did not have to do with instalation, it was just broken the message is popping out when I run the app. Same reflects on 0.24

I have load of apps, and load of betas it's the first time I see it. My internet is fine (wired 300/150mps). 

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Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
April 27, 2025

Did you try to reinstall app? You can use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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