Participating Frequently

Crash

Forum|Forum|8 months ago
June 1, 2025
8 replies
407 views

Every time I import my object into GLTF, the application closes and displays an error report to send, one out of ten times. My PC doesn't seem to have any RAM issues. Do you have any solutions?

Crash

Ares Hovhannesyan

Community Expert

Thanks for info. Great that it works.

M

maxime_thomas3767Author

Participating Frequently

Ok It was simply due to an update that needed to be done by NVIDIA.
It works perfectly.

M

maxime_thomas3767Author

Participating Frequently

M

maxime_thomas3767Author

Participating Frequently

It must be a software bug for me.
I just clicked "File-Open" and the application told me, "We need to perform some configuration. This may take a few moments."
The application closes instantly afterward.

Ares Hovhannesyan

Community Expert

I am able to open your file in Adobe Substance 2D Viewer. File->Open. Please try it again. By the way there isn't import feature in Viewer.

M

maxime_thomas3767Author

Participating Frequently

same problem with obj and fbx file

M

maxime_thomas3767Author

Participating Frequently

https://drive.google.com/file/d/1uRFCGd4fS9sKLkDyIFNq_k25ceFtKBGt/view?usp=drive_link

Ares Hovhannesyan

Community Expert

You mean importing into Viewer? Can you share your file via any cloud to test? Also you can reexport it from other Substance App as fbx, obj and try to import it again (one of solutions).Thx

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded