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Crash

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Every time I import my object into GLTF, the application closes and displays an error report to send, one out of ten times. My PC doesn't seem to have any RAM issues. Do you have any solutions?

Crash

Ares Hovhannesyan

Community Expert

Thanks for info. Great that it works.

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maxime_thomas3767Author

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Ok It was simply due to an update that needed to be done by NVIDIA.
It works perfectly.

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maxime_thomas3767Author

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maxime_thomas3767Author

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It must be a software bug for me.
I just clicked "File-Open" and the application told me, "We need to perform some configuration. This may take a few moments."
The application closes instantly afterward.

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Ares Hovhannesyan

Community Expert

I am able to open your file in Adobe Substance 2D Viewer. File->Open. Please try it again. By the way there isn't import feature in Viewer.

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maxime_thomas3767Author

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same problem with obj and fbx file

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maxime_thomas3767Author

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https://drive.google.com/file/d/1uRFCGd4fS9sKLkDyIFNq_k25ceFtKBGt/view?usp=drive_link

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Ares Hovhannesyan

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You mean importing into Viewer? Can you share your file via any cloud to test? Also you can reexport it from other Substance App as fbx, obj and try to import it again (one of solutions).Thx

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