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About this articleRead time: ~3 minutesPublished: May 12, 2026 TL;DR: AI Assistant in Adobe Scan is a generative AI feature in the Adobe Scan Android app that lets you ask questions about any scanned document by voice or text and get answers with citations. Think receipts, forms, handwritten notes, multi-page contracts: scan it, ask it, done.Ever scanned a 12-page rental agreement and spent 20 minutes hunting for the security deposit clause? That's exactly what AI Assistant in Adobe Scan is built for : you scan, you ask “what’s the deposit amount?” and it answers with citations pointing to the source. It’s not a new app, but a generative AI layer baked into the Adobe Scan mobile app you already use. The unique bit: AI Assistant only reasons over your scanned document and shows numbered citations pointing back to the exact section, so you can verify before you trust. What is AI Assistant in Adobe Scan?AI Assistant in Adobe Scan is a generative AI feature in the Android app that lets y
We truly appreciate the time you've spent with Acrobat Mobile or Scan. While we’re sad to see you go, our priority is to make cancellation simple, transparent, and respectful of your time. Before you proceed, here’s what you need to know about refunds:If you cancel within 14 days of your original purchase, you’ll get a full refund. If you cancel after 14 days, your subscription will remain active until the end of the current billing period, but no refund will be given. For full details, please review our Subscription Terms & Cancellation Policy. Here’s how to cancel based on your subscription type:On Android: Use our automated cancellation form to submit your request. It only takes a few moments. On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article. On Desktop (Acrobat Pro): You can cancel anytime through your Adobe Account by following the steps in this guide. Wondering about your account, payment, or plan? Ask away right he
SosHow can I cancel the wrong subscription ?
can’t edit scans anymore after 29.09.2026 iOS updatesee iOS menu attached.signing out / signing in does not help
Impossible d’enregistrer les scans à cause essai gratuit qui apparaît et bloque entegistrer
My adobe scan all files are disappeared. There is all bills and docs please provide solution.
Previously when I share a scanned document to WhatsApp it would show a thumbnail showing some content of the pdf but for the past two days it's not showing directly it's just attaching the pdf and the content of the pdf is not previewer on whatsapp
I signed up for a free trial of Adobe Scan Premium through the Google store on my phone, I went back and cancelled the subscription after a couple of days as it wasn't as useful as I'd hoped.Unfortunately it seems that there was an error or the cancellation didnt go through as I now have a pending charge for $104.99 on my card. As soon as I noticed the charge I went back to the google store and found that the original cancellation can't have gone through. Im hoping that since I cancelled the same day it tried to charge my card and have not used the app at all that I can be refunded as the issue was a technical error. Trying to navigate the website for help is useless, hence posting here. The Adobe website tells me to refer queries to Google but they then refer me back to Adobe......some clarity would be great
I didn't signed up for the subscription now I m charged and I don't know how to cancel it. Pls cancel my subscription
Porfavor requiero ayuda para abrir la cuenta en el pc ya que pago y requiero realizar trabajos desde el pc gracias
Earlier working on i phone and android device
I had a lot of scans taken and saved in Adobe Scan but today when i went to Adobe Scan all my previous scans were not showing there, i don't know whether they have been deleted or not. annd when I opened my Adobe Scan app it is showing the error message we're experiencing some issues on the server at this time. Please try again later. So will I get my previous scans back? If yes, then when? And how cani fix this issue or when will this issue be fixed by Adobe. Here are the screenshots.
I have just paid the subscription amount but I have not received the subscription yet.
Hello,I'm having an issue logging into the Adobe Scan App on my iPhone (see screenshot). I have access to Adobe through my institution and log in to all Adobe apps through the institution. I checked my Adobe account, and it clearly states that I have 100GB of cloud storage (see second screenshot). Please help!
Hello. I have cancelled my adobe account but I am still being charged every month. Please stop doing that.
Buenas tardes, el dia de hoy 23 de septiembre de 2026, acabo de cancelar mi membresia y me hicieron un cargo de $871.50, por favor exijo mi reembolso
Hello All, Is there a way to log into Adobe scan via web browser and download the documents that I previously scanned through my mobile app?
Hello Adobe community,I accidentally deleted an important Adobe Scan PDF yesterday.The scan was created on my iPhone at approximately 11:30 AM, and I selected Save PDF. Approximately 30 minutes later, at around 12:00 PM, I accidentally deleted the scan from Adobe Scan.I have checked Adobe Scan, Adobe Cloud → Adobe Scan, Adobe Cloud → Deleted, and the Files app on my iPhone. The PDF is not available anywhere.Because the file was created only about 30 minutes before it was deleted , could you please check whether it may still be recoverable from any Adobe backend retention, backup, or temporary storage?Device: iPhoneApp: Adobe ScanScan time: approximately 11:30AMDeletion time: approximately 12:00 PMThe document is extremely important to me. I would greatly appreciate it if this could be escalated to the appropriate technical team for a recovery check.Thank you.
Until about a week ago all my scans included color, but now none of them do. I can't find any settings that control that. Could Adobe make a change to their app? There is some bright very vivid red in the document I just scanned but no red in the result.
1. J'ai fait des scans2. Je les ai envoyé sur mon Onedrive2. Je les ai supprimés de Adobe scan3. Je les ai ensuite mis sur mon mac4.J'ai procédé une commande claude cowork et il a supprimés et le fichier n'est pas dans la corbeille. 5. Je veux récupérer les scans supprimé dans Adobe Scan
Hello,I have a problem, I subscribed the premium on Adobe scan mobile to save a 232 pages documents (a book) but each time I try to save even just 10 or 20 pages, the application stop and I can't save them.. How can I save this document even in many times?(Ps. My phone is a Fairphone 6 /Android)Thank you for your help
Bonjour, sur l’Apple Store dans les achats intégrés, vous indiquez différents prix sur le plan Adobe Scan Premium un an et quand on va sur l’application pour proposer qu’un prix de 10,99 € / mois cela fait 131,92 € / an. Je comprends pas bien.merci de m’éclairer avant d’acheter.cordialementNicolas
While scanning a document, the option of " keep scanning" has automatically disappeared from Adobe scan. How to restore it......please help urgently because I am not able to scan the subsequent pages. Help required immediately please
I work for a county government department in California, and we were exploring the idea of using our MDM solution to push APKs to mobile devices. Is it possible to download the Adobe Scan APK to distribute it thusly?Thanks,--Robert Huss
He querido probar la versión premium para escaneo de fotos desde el móvil, y al hacerlo, me han cobrado 9,99. Si es gratuito, quiero saber por qué se me ha pasado ya un importe mensual, y cómo hacer para que me lo devuelvan.
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