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M
mukesh__2631
Participant
July 11, 2025
Answered

₹1500 Charged During So-Called “Free Trial” – I Demand an Immediate Refund

  • July 11, 2025
  • 2 replies
  • 231 views

 

 

Post:

 

This is completely unacceptable.

 

I signed up for a 7-day free trial of Adobe Scan, and without any proper warning, ₹1500 was deducted from my account on 11th July 2025 at exactly 3:48 PM. If this is your idea of a “free trial,” it’s nothing but a scam in disguise.

 

I didn’t agree to be charged during the trial. I haven’t used any premium features and I’ve already canceled the subscription immediately after noticing the charge. But that doesn’t change the fact that Adobe took ₹1500 from me without consent.

 

I don’t want your service. I don’t want this subscription. I want my money refunded immediately.

 

If this isn’t resolved, I’ll uninstall every Adobe product, leave negative reviews from every account I have, and make sure others know how this “trial” trick works.

 

Fix this. Fast.

 

Let me know if you want a version for social media (like X/Twitter or Instagram story) too.

 

 

 

 

 

 

 

 

 

 

Tools

 

 

 

ChatGPT can make mistakes. Check important info. See Cookie 

    Correct answer Amal.

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    ++ Adding to the discussion

     

    To submit your cancellation request and to know more about managing your subscription, please check the help article ( https://community.adobe.com/t5/adobe-scan-discussions/manage-subscription-easily/td-p/15427706 )

     

    Hope this information will help 

     

    ~Amal

    2 replies

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    July 25, 2025

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    ++ Adding to the discussion

     

    To submit your cancellation request and to know more about managing your subscription, please check the help article ( https://community.adobe.com/t5/adobe-scan-discussions/manage-subscription-easily/td-p/15427706 )

     

    Hope this information will help 

     

    ~Amal

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 11, 2025

    Hi @mukesh__2631,

     

    Hope you are doing well. Thanks for writing in!

     

    I checked the email address you registered on the community, and found an active subscription for Adobe Scan Premium.

     

    The 7-day free trial is available when you opt in for the yearly membership and not monthly, which is your case.

    More info here: https://adobe.ly/3TzE7Ji

     

    For cancellation, you can refer to the below pages for more:

    Help article for cancellation: https://adobe.ly/4lH7epK

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    Hope this helps.


    Regards,
    Souvik.

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