Questions

Hello Adobe community,I accidentally deleted an important Adobe Scan PDF yesterday.The scan was created on my iPhone at approximately 11:30 AM, and I selected Save PDF. Approximately 30 minutes later, at around 12:00 PM, I accidentally deleted the scan from Adobe Scan.I have checked Adobe Scan, Adobe Cloud → Adobe Scan, Adobe Cloud → Deleted, and the Files app on my iPhone. The PDF is not available anywhere.Because the file was created only about 30 minutes before it was deleted , could you please check whether it may still be recoverable from any Adobe backend retention, backup, or temporary storage?Device: iPhoneApp: Adobe ScanScan time: approximately 11:30AMDeletion time: approximately 12:00 PMThe document is extremely important to me. I would greatly appreciate it if this could be escalated to the appropriate technical team for a recovery check.Thank you.

Please contact (personal information removed by moderator) i want my refund back 

Hello All, Is there a way to log into Adobe scan via web browser and download the documents that I previously scanned through my mobile app? 

Even on my subscription it says cancelled but every chance Adobe has debits my bank account R550 up to 3x in one day and total of 13 times in one month. I deactivate and unsubscribe in 2025, but am still terrorised paying thousands in bank fees. Tried to call the Netherlands number with no help. I am desperate for help

I don't want any of my data or property stored outside my control. This is a real problem for security and NDA compliance. 

Bonjour, j'ai souscrit pour avoir l'essai gratuit. Je n'ai pas vu de message de confirmation, j'ai alors souscrit une deuxième fois (apparemment une fois en abonnement annuel, et l'autre en abonnement mensuel. Mon scan d'un livre volumineux n'ayant pas fonctionné j'ai encore pensé ne pas avoir réussi j'ai abandonné. Mais là je vois que j'ai été prélevé des 2 abonnements. Ils sont résilié à présent (moins de 14j) et je souhaite être remboursée. Merci d'avance

Je voudrais me désabonner on m'a prélevé 9€99

Llevo tiempo utilizando la app y estaba muy contento con el funcionamiento pero hace unos meses me empezó a funcionar mal. No me deja compartir un archivo y la app me indica un error al cargar el fichero. He probado a salir de la sesión y a volver a entrar pero sigue dando el mismo error

Use Adobe Scan's original-image save feature, JPEG export, and Adobe cloud PDF storage together to create a free three-layer backup system for every new document you scan.When to use this workflow:• Protect important scans from sync interruptions.• Keep a shareable image copy and a searchable PDF copy.• Preserve the original image so you can reprocess scans later.The 3-Layer Backup SystemLayer 1: Original ImagePurpose: Re-edit or reprocess later.Layer 2: JPEG ExportPurpose: Easy sharing, uploads, and presentations.Layer 3: Adobe Cloud PDFPurpose: Final searchable and shareable document.How to Set Up Your Three-Location Backup PipelineStep 1: Enable Original Image BackupAndroid: Profile > Preferences > Save Original Images to GalleryiPhone: Profile > Preferences > Save Originals to PhotosWhat this does:• Saves the original unedited image to your device.• Lets you reprocess a scan if edits are incorrect.Important:• This setting applies to new scans created after the feature i

Use Adobe Scan's original-image save feature, JPEG export, and Adobe cloud PDF storage together to create a free three-layer backup system for every new document you scan.When to use this workflow:• Protect important scans from sync interruptions.• Keep a shareable image copy and a searchable PDF copy.• Preserve the original image so you can reprocess scans later.The 3-Layer Backup SystemLayer 1: Save Original Image to Gallery/PhotosPurpose: Re-edit or reprocess later.Layer 2: JPEG ExportPurpose: Easy sharing, uploads, and presentations.Layer 3: Adobe Cloud PDFPurpose: Final searchable and shareable document.How to Set Up Your Three-Location Backup PipelineStep 1: Enable Original Image BackupAndroid: Profile > Preferences > Save Original Images to GalleryiPhone: Profile > Preferences > Save Originals to PhotosWhat this does:• Saves the original unedited image to your device.• Lets you reprocess a scan if edits are incorrect.Important:• This setting applies to new scans crea

Saya ingin menarik dana dan membatalkan langganan saya

Gd evening my respected dear sir & mam my self suman Halder, i am a premium subscriber of a adobe scan application still I can't able to  do edit my official pdf documents i try so many times but it's shows edit text preparing please help me sir and mam it's my hearty request to you  I am using your adobe scan Android application in my Smart phone  

Main 13 July ko ek scan kiya tha vah delete ho gaya hai kya recover ho sakta hai

I need to know where to contact their customer support to ask for a refund. 

I accidentally set an autopay for Adobe scan, I want refund of my money debited this month, of rs 2650

Eu aceitei o teste de 7 dias, no dia 31, cancelei nesse mesmo dia (31), e hoje dia 4 minha fatura foi fechada com uma cobrança de plano mensal do Adobe Scan. Quero reembolso 

I had subscribe adobe scanner free trial version, and before 7days i have canceled my subscription. But today it still deducted subscription charges from my bank account. Why?? How can I get refund?

I scan file, click share copy and type in email, but it says failed to send. I’ve done this every time for years and no issue until now. 

Ich fotografiere die Vorder und Rückseite eines Ausweises, und beim Verändern der Größe für das PDF ist das Ausweis Foto nicht mehr ersichtlich beziehungsweise ausgegraut.Dies passiert nicht bei allen Ausweisen, sondern nur bei denen wo die Hintergrundfarbe grün beziehungsweise grau ist.Hat vor ein paar Monaten alles bestens funktioniert.

Adobe scan continues to crash the app won’t even open. I need a refund for the month of this continues I use for work

I have an emailed document that I need to save and then print. My format keeps changing

I had scanned a few files and after they got uploaded to cloud, it shows zero kb as size and can't open the file. An error shows " unable to open file. DCFSfilesystemerrordomain error 5." Please help because it is important to sort this ASAP. The app is the latest version, good internet.

I was charged Rs 6200 after the 7 day trial period. I cancelled the subscription but got no refund. I want to cancel the subscription and refund the money 

Greetings Adobe team, I am writing this message to family ask for refund for the Adobe scan Premier which was deducted from my account this morning, I am not aware of how it got signed up for the premium services, sensei never use it can I please request a refund for the same and degrade the account. Thanks

Adobe scan crashing when scanning and when making adjustments to scanned pages. Has started crashing after only 30 pages. Because of poor edge detection I have to adjust and re-straighten all pages saved to photos after each crash. Also seams to use up battery charge and makes the iPad heat up.