Questions

The app keeps crashing. I have lost hundreds of pages of scans. I have deleted and reinstalled. And most infuriating is that I cannot find any type of customer service line. It is as if Adobe is trying to hide and avoid accountability. I am beyond frustrated. I pay for Adobe Pro and the idea that there is zero easy to access customer support is pathetic. 

I had a lot of scans taken and saved in Adobe Scan but today when i went to Adobe Scan all my previous scans were not showing there, i don't know whether they have been deleted or not. annd when I opened my Adobe Scan app it is showing the error message we're experiencing some issues on the server at this time. Please try again later. So will I get my previous scans back? If yes, then when? And how cani fix this issue or when will this issue be fixed by Adobe. Here are the screenshots. 

Cancelled my subscription after it charged me 10.99 EUR. Within 10 min I cancelled the subscription but I never received my refund. It was said I will receive my refund after cancellation. It has been 2 weeks now and still no updates.

Я сделал сканирование документов. Сейчас хочу их удалить, но мне это не удается сделать. Выдает сообщение, что файлы находятся в загрузке, хотя никакой загрузки не происходит. Как мне удалить файлы?

Adobe Scan 26.0.29 crashes immediately after displaying the splash logo on several iPad 7th generation running iPadOS 18.7.10. The crash occurs on every launch, before the main interface appears. It also crashes when I signed out of my Adobe Account before (using Fresco) and with WiFi/Network disabled. I deleted the app, hard rebooted the iPad, installed the app from scratch. I have about 7GB of free storage, checked camera permissions. I can provide a .ips file crash report from iPad analytics data.

see the screen shot

I opted for trial version of adobe that will end after 7 days but why 350 INR has been deducted from account

iPhone iOS 18.5, latest updates. Adobe Scan folder inside iOS Files app shows an error.  Get Info for folder shows error message, couldn't communicate with a helper application. Click download now and get error, cannot download. Open the Adobe Scan finder and can see all files. Can open and view files in the Adobe Scan folder. All folders inside the Adobe Scan folder also show same error and cannot download now.  But I can open these folders and see all the files. Can see all files from Acrobat online.  No issue there.Not having this issue with any other cloud based file system from the Files app. One Drive, iCloud Drive, Google Drive, all working fine.  Only Adobe Scan folder and sub folders have this issue.Adobe Scan is working and files are uploading to Adobe. I just cannot download now or sync an entire folder of files in the Adobe Scan folder.   I have to select one file at a time to view them.  Also, the files have

How can I merge previously scanned pages 

iPhone 16 PlusWhen I scan a document and save the PDF and then select:ShareSend a CopyOutlookA dialogue box asking for my Outlook password pops up but immediately disappears before I can enter my password.  It does this over and over and over.  So I cannot send a PDF attachment of my scan.

I cannot use the scan app on my iPhone. It wil not open  

Adobe Scan on iOS: helper error and -8058 when using FilesI’m using Adobe Scan 26.10.19 on iOS 27.2 (iPhone18,2). I reinstalled the app and created a new test scan. The PDF appears in Adobe Scan and adobe.com/files, but I get two errors through the iOS Files integration.❶ Folder download errorIn Files → Browse → Adobe Scan, the Adobe Scan folder shows Error. Get Info says:“Couldn’t communicate with a helper application.”This has returned after reinstalling. Screenshot 1 shows the message.❷ Save offered, then failsIn Adobe Scan, I choose Copy to device. The Files save panel lets me select the top-level Adobe Scan location and enables Save. When I try it, I get:“The operation couldn’t be completed. (OSStatus error -8058.)”Inside the Adobe Scan subfolder, the same panel instead says Read-Only and disables Save. Screenshot 2 shows the failed save at the parent location.Your Files guide describes downloading scans for offline use. Your Copy to device instructions describe saving a separate

I made this account just to tell you about how the simplest app you turned it to complete garbage with pop up notifications about trials. You are a virus and i hope you close down. I wish you all the worst

I want to join my accounts so the files are accessible from my main account 

Hello All, Is there a way to log into Adobe scan via web browser and download the documents that I previously scanned through my mobile app? 

I don't want any of my data or property stored outside my control. This is a real problem for security and NDA compliance. 

Quiero que se me haga el reembolso aún estoy en el 7 día de los días gratis donde podía reembolsar, no me llego ningún correo para cancelar,, por favor 

Return payment 

I’ve made subscription unaware that it was free trial or not, using my atome card. I cancelled it right away (annual plans) . I realised through email that it had been charged to my atome account. How do I request for a refund and will I get my money back?

I use Adobe Scan quite often and it takes way longer than it should beacuse I have to change colour of all pictures to "original" from "auto", it takes time in processing. I prefer original colour over the auto since I take a lot of pictures of notes and auto colour many times is too bright to read all of the text easily.  There should be an option to take pictures in original colour by default, just make an option to take pictures in whatever coloured desired as default. If such option already exists please let me know. Thanks! 

I have opted out for free trial and entered payment mode for subscription but the charge was deducted INR 890 for free trial on subscription starting. I have cancelled it in free trial period and requested for refund but still after 6 months the refund is not received

I want to use adobe on my safari browser page 

Cancel my subscription into 1. Acrobat pro2. AI assistant Now 

I was forced to purchase the scan app , which I used one time and canceled immediately after I was done. I was just charged for the year. And I should not have been.I would like a refund ASAP as I saw in your questions.Previously answered , this is an ongoing concern with your company. I ask that you please respond promptly. 

my adobe scan app keep crashing after I scan my document. I tried deleting and downloading the app, restarting my phone etc. how can I fix this problem?