Questions

  "I would like to cancel my subscription"

On my iPhone 13 Pro, iP16 are using the latest version of Adobe Scan, uploads are very slow even though the files are small (less than 1 MB).The app feels very sluggish.

Hi ​@adobe Team, I made a mistake by using free trail for 7 days but it cost me 890 rupees and it got deducted from my account. Order no : GPA.3334-6205-0555-36665  This is my transaction detail (UTR): 882941970886 .I request Adobe team to look after my issue. I have submitted cancellation and refund form. Please look after my issue.

I am trying to figure this out. My order number is GPA.3350-8501-5111-25017..0 I filled form. Submitted it like it was suggested in one of the forums. not sure what went wrong but I didn't get any message to my email.

Yesterday 27 March 2026 I purchased the free trial of Adobe scan but it deducted the whole amount from my bank that is ₹6200. After that I cancelled the subscription from Google Play Store and GPA no. Is GPA.3345-2457-3158-32287 am attaching the invoice as well. But google is saying it against our refund policy. I filled the refund form from your website still I got no response please look into my situation.

Yesterday I bought the free trial of 7 days instead they deducted the whole year amount. My GPA no. Is GPA.3345-2457-3158-32287 please tell me when will I receive my refund.

I’m currently 110 scans deep into Adobe Scan and I've hit a major roadblock: I can’t find a way to bulk-export these files to my Android device or Windows 11 PC. The Creative Cloud app seems to limit downloads to 10 files at a time, which is a massive bottleneck for high-volume use.Am I missing a "magic trick" here, or is there really no way to batch-download my entire library to local storage? Any advice would be greatly appreciated!

Hello, I guess, it is not possible to have the cloud folder mirrowed on my mac? thats a pitty. but then, how can I download a hole folder from creative cloud on my mac?  greetings and thanks for advise

Just clicking app for the first time and it will give me error unexpectedly quit. I have the newest software update on my phone and I have deleted the app multiple times. It will work for a day or two and then it is back to doing this again. This is getting annoying that I pay for an app that doesn’t work. 

Order Id GPA.3314-6505-1357-63530..0 - I purchased scan premium by mistake on 22 mar, I have raised cancelation request on 23 march, as per cancelation policy i should get full refund. Kindly help

Где найти файл?так как я сохранила и он отобразился в моем телефоне как файл. А теперь его не могу найти.Это было и ранее, но он не высвечивается

Once a scan is deleted in the Adobe Scan app it is permanently deleted. Why has there still been no implementation of a trash folder after so many years of multiple complaints?When using the app on a tiny screen many thumbnails look identical and could be misidentified for deletion. Even the confirmation dialogue box asking you if you really want to delete will cover up your selection so you can't really see what it is you're trying to delete.Every other platform and software implements a trash folder except for Adobe Scan.And then the other thing is that you can't seem to copy multiple scans to local storage at the same time, you have to select them one by one individually which is time-consuming and prone to error for skipping or duplicating one, resulting in missing one and possible deletion of one that you did not saved somewhere else other than Adobe cloud storage, and noticing the skipped scan until after it's too late and already deleted.It would be better to also implement an o

When I scan, the app freezes. Can someone help me?

I have changed my handset from Nova 9 to Pura 70 and now my documents won't open, it keeps on giving "files can't open they are corrupted/damaged" error

I can see all my scans but, when I try to view them, the download fails.  Its  been hours try saying ‘try again later”. Not sure what I can do.

Adobe scan iPhone appI cannot get the rapid scan to turn handwritten papers into editable word document text, the resulting scan is just literally a direct scan no handwriting to text conversion

Haven't deleted any files in Adobe Scan. Yet all files are missing from my app and cloud server. Cannot retrieve any files, as no files are available to be retrieved at Adobe.com. Kindly guide me in retrieving it if possible. Last 5 years data are lost.

Change my default email in adobe scan from Gmail to hotmail 

I scanned do not complete uploading process

I just deleted a file in the iOS app. Is it possible to recover it?

Is there any way to turn off the automatic upload to cloud feature ? There should be.Give users the freedom to choose if they want to upload the file or not. 

Hello, i want to unsubscribe from Adobe Scan before my 7 day trial is over so that i wont get charged  Thanks

Bonjour, j'avais mis un commentaire Google sur Adobe Scan comme quoi on ne voyait pas le stylo vert et le stylo rouge. Vous m'avez donc proposer d'envoyer une image pour compléter mon commentaire.Donc le voici.

I was newly added to my company's Adobe Standard plan with my own new profile. I want to use the premium features of Adobe Scan. If I log in with my phone, I am added to the Adobe cloud and the app but I can't access Premium features. They are not unlocked and clicking on the option to unlock them says the access has been disabled by my admin. He did not do this and does not know what to do. Other than with my personal free account it says that the AI assistant is unlocked but the premium features are not.Everything works perfectly if I sign in with my account on my admin's IPhone. It also works for other accounts in this plan. So I am assuming it has to do with my phone. I am using a Motorola Edge 50 with all updates installed. I have tried many things including logging out of all Adobe Accounts on the phone, deleting cache and all user data through settings, uninstalling all Adobe apps, and reinstalling Adobe Scan. After logging in, the issue remains. Please help!

I have been using Adobe scan premium on my Android phone for over a month with no issues. Just recently, my scan file sizes are much to large to be practical and when I use the app to compress them it doesn't even make it 1mb smaller. For example if my scans are 20mb, even the highest compression type would only make it 19.1mb. in the past it would have reduced it to about 5mb. I have all of the AI features off, black and white only, using the same phone scanning the same papers I always have. Please help because as of now I'm paying for something that I can't even use. Thanks