Questions

I am within the 14-day window and Google Play told me to contact the developer. Please process my refund for Order ID: GPA.3358-6160-4582-66893..0

I have the adobe scan app both on iPad and Android devices. I take some scans with it. I understand that if I download the PDF, make any change, and re-upload the PDF to “adobe scan” folder in adobe cloud, I can no longer make any changes in the app to that PDF because it was modified externally.  However, even if I DO NOT MAKE ANY CHANGE AT ALL, and simply download the PDF and re-upload it back to the “adobe scan” folder, the iPad app doesn’t let me modify.  The Android app lets me modify though.  Is the behavior in the iPad app intentional? Is it expected that even if I simply download a PDF from adobe cloud and re-upload it without doing anything to it (I don’t even open it) , the adobe scan app will refuse to let me modify it in anyway ?

 Hello,I would like an update regarding my refund request.Three days ago, I requested a refund because I tried to cancel my subscription before being charged, but I was unable to do so. Despite my attempts, I was charged 354.99 RON, and I have not received any update about my refund request.I kindly ask you to review my case as soon as possible and process my refund. If there is any issue preventing the refund, please explain the reason.Thank you, and I look forward to your response. 

Hello All, Is there a way to log into Adobe scan via web browser and download the documents that I previously scanned through my mobile app? 

Hello, I would like to cancel my subscription, but I cannot find the cancellation option in my account. Could you please assist me with canceling my subscription? Thank you.

I was supposed to get a free trial but i was charged for 8.99 pounds . I have got the premium 

Any pdf opened in Adobe scan does not rotates if someone wants to read it wide how is it possible 

I have subscribed the 7 days free trial and it has charge me Rs 890. I unsubscribed the services immediately within 15 minutes. My subscription showing the cancelled. I already fill up the form. Please issue my refund. Please see attached screenshot for confirmation.

I have subscribed the 7 days free trial and it has charge me Rs 890. I unsubscribed the services immediately within 15 minutes. My subscription showing the cancelled. I already fill up the form. Please issue my refund. Please see attached screenshot for confirmation

I signed in with Apple and can’t access the account linked to my subscription. Adobe has charged me twice from ADOBE.COM, and I need you to locate the subscription using my card details and refund the charges. I can’t seem to get through to anyone 

I had a feee trial in place for 7 days and today it charged me 800kr. I unsubscribed the services immediately within 24 hours. Would greatly aplrecitae the refund back.

Moj okres probny mial byc do wczoraj,17.07.br.Dzisiaj o godz.0.00,18.07,zaraz o połnocy chciałem zrezygnowac z subskrypcji. Jakież ogromne bylo moje zdziwienie gdy okazało sie ze Wy sobie juz pieniadze pobraliscie wczoraj, 17.07. w ostatni dzień okresu próbnego br.Z subskrypcji zrezygnowałem i. domagam sie zwrotu nienaleznie pobranych środków za subskrypcje roczną. Wrzaszczak Franciszek 

Hi,I just downloaded the app. I wanted to activate the 7day trial but paid 1 month by mistake. I would like to get a refund.thanks

I wanted to know the date where I subscribed to adobe

Bonjour, je suis étudiant en histoire et travaille sur des archives à scanner avec mon iPad Pro 11 wifi de 2022. J’utilise depuis deux ans le l’application adobe Scan avec OCR sans aucune problème excepté depuis trois mois. Je scanne mes archives comme à mon habitude et l’application plante pour l’enregistrement du fichier pdf et se ferme. J’ai beau envoyer un rapport à chaque fois je perds mes archives numérisées de façon définitive. Pour relancer adobe Scan je suis contraint de le désinstaller et de le réinstaller car l’application ne s’ouvre toujours pas. Lorsque je renvoie un rapport l’application semble se fermer automatiquement. Malgré tout, le problème persiste et je n’arrive pas à travailler sereinement. Je vérifie à chaque fois que les mises à jour ont été faites et que j’ai bien la dernière version. Je ne sais plus quoi faire. Toute aide est la bienvenue :) 

I can't manage subscriptions because it states i don't have any. But i see in the app that im a premium user. I would like to see if any money has been taken out of my account to pay for this subscription but i can't see any purcheses on the app.

Hi,I took a free trial for 14 days. I cancelled the subscription prior to the expiry date. My Google play store clearly mentioned that the subscription was cancelled. However, on the expiry date it mentioned to have charged 2650 rupees. Kindly refund my back to my account. This is clear fraud. I did not subscribe at all. I wrote this question earlier but I don't see any response. Please help.

Hi Amal,As I mentioned in the thread, I already followed the steps in that help article and it did not work — I still can't cancel the free trial in Google Play Store and I've now been billed.Since the generic article isn't resolving this, I need you to action this directly on your end:1. Cancel my subscription/free trial immediately2. Refund the charge I was billedCan you confirm once this has been done, or let me know what account details you need from me to process it? I'd like this resolved without having to repeat the same troubleshooting steps that already failed.Thanks,totti 

I activated a free trial. Now I can’t cancel it in Google Play Store and I’m being billed.

I have sent you three messages on the automated form and I still haven't been messaged back or given a refund. Please do so. R509.99  The email with which the payment was made: [P.I removed by Moderator]The email used to create account: [P.I removed by Moderator]

As soon as I opened the App, a message popped up to say that the App unexpectedly quit. I uninstalled Adobe Scan App and reinstalled the latest version of the App from Apple App Store. I restarted my iphone after reinstalling the Adobe Scan App. The same problem still exists. I have a paid subscription and there’s sufficient storage in the account. Please help to resolve the issues to enable full functionality of the Adobe Scan App. I attach the screenshot of the error page. Below is also further information for consideration:Adobe Scan App version: 26.06.25IOS version: 26.5.2

I would like to update my adobe scan account's email address how can I update? I don't see option in the mobile app.

I need a refund it says cancelled but has given a date of 2027

Hi team I have purchased adobe scan by mistake for ₹6200 and canceled immediately Kindly refund the full amount as soon as possible  Regards 

Bis vor ein paar Tagen konnte ich im Download Ordner mehrere Dateien auswählen und herunterladen. Jetzt bekomme ich dabei immer die Fehlermeldung “Diese Datei wurde möglicherweise entfernt und kann nicht heruntergeladen werden.” Dieselben Dateien kann ich allerdings problemlos einzeln herunterladen, was allerdings sehr zeitaufwendig ist.