Questions

I just deleted a file in the iOS app. Is it possible to recover it?

scan a single page save the scan as a .pdf file “Rename” the file to any name greater than 20 characters long. “Send a Copy” to, for example, Evenote. The file name is always truncated to 20 characters long.

Subject: REFUND REQUEST: Accidental Subscription  To: Adobe Billing/Customer Support Dear Adobe Support Team, I am writing to request the immediate cancellation and a full refund for an Adobe Scan subscription associated with the email address:[P.I removed by Moderator] This subscription was activated accidentally by my children on 06/02/2026. As this was an unauthorized purchase, I have not used the premium features. These funds represent my essential monthly savings, and the unexpected charge is a significant financial burden. Account Details:Account Name: [P.I removed by moderator] Subscription Start Date: 06/02/2026 Request: Immediate deactivation and full refund to the original payment method. I would appreciate your urgent assistance in processing this refund and confirming the cancellation in writing. Thank you for your understanding and help. Sincerely,Gayathri.

Salve mi sono abbonato ad adobe Scan per 1 mese. Ho sbagliato piano tariffario. Vorrei sostituirlo. 

I was newly added to my company's Adobe Standard plan with my own new profile. I want to use the premium features of Adobe Scan. If I log in with my phone, I am added to the Adobe cloud and the app but I can't access Premium features. They are not unlocked and clicking on the option to unlock them says the access has been disabled by my admin. He did not do this and does not know what to do. Other than with my personal free account it says that the AI assistant is unlocked but the premium features are not.Everything works perfectly if I sign in with my account on my admin's IPhone. It also works for other accounts in this plan. So I am assuming it has to do with my phone. I am using a Motorola Edge 50 with all updates installed. I have tried many things including logging out of all Adobe Accounts on the phone, deleting cache and all user data through settings, uninstalling all Adobe apps, and reinstalling Adobe Scan. After logging in, the issue remains. Please help!

I want to change my current subscription payment method from one card to another

Is there any way to turn off the automatic upload to cloud feature ? There should be.Give users the freedom to choose if they want to upload the file or not. 

Hi, I'm going crazy with this Pringting notification from Adobe Scan App.  What is "click the gear icon" means?  How do you do this?  I tried to put my finger onthe notification and slide it up and nothing happens. Am I doing it wrong?

THIS IS NONSENSE. Where did the AI function go?Fix it!!!!   

Fui cobrado agora na minha fatura de cartão de crédito por um plano anual da Adobe Scan que não assinei, como proceder para receber meu estorno no cartão, já cancelei a assinatura.

Even though I can select all of my scanned PDFs, there is no download button in the top right of the Adobe scan page, only an "upload files" button and a folder to the left of it with a plus sign, neither of which lead to downloading.  So how do I download/export/save my adobe scan documents/pdfs to my USB Flash drive on my computer?

Haven't deleted any files in Adobe Scan. Yet all files are missing from my app and cloud server. Cannot retrieve any files, as no files are available to be retrieved at Adobe.com. Kindly guide me in retrieving it if possible. Last 5 years data are lost.

I scanned do not complete uploading process

I have a subscription for Creative Cloud, and one of the included apps is Adobe Scan. When I click on the link to get the app on my phone, it sends through GooglePlay to install. That is absolutely fine! But it asks me if I want a free trial for 7 days or sign up for a paid subscription. I am already paying for a subscription. The app does not give me an option to sign in with my credentials. Am I doing something wrong?

Using my iPhone I scan the Document and the PDF is created. I rename the document. Then it begins to upload then says “Waiting to upload” for days or weeks. then i shut down the phone to lose the document and to start this process all over. I have logged out of my phone and as well off my PC. Nothing seems to fix this issue. I also noticed that the same issue has been going on for the past 6 years and no fix has come. Can we get a ETAS on a fix for the Adobe Scan App uploading error?

Hola, por favor solicito un reembolso de una suscripción de Adobe scan. Yo no necesito aquella aplicación, solo quería probarlo pero ya me debitaron y busque en la página de Adobe un asistente en línea y dicen que están ocupados por eso estoy aquí. Puse una queja en Google play pero me manifiestan que debo comunicarme con ustedes. Ayúdeme con el reembolso ya que no he usado este servicio. Hola,Solicito el reembolso de una suscripción de Adobe Scan que se cobró sin mi autorización. Solo quería probar la aplicación, pero ya se realizó el débito.Intenté resolverlo directamente con Adobe a través de su asistente en línea, pero indicaban estar ocupados. También presenté una queja en Google Play, donde me informaron que debo contactarlos a ustedes.**Por favor, ayúdenme con el reembolso**, ya que no he utilizado el servicio premium. Agradecería su pronta gestión.Quedo atento a su respuesta.Saludos cordiales,

I am writing to request your assistance regarding the recovery of my personal documents that were accidentally deleted from my Adobe account. These documents were very important and were stored within the Adobe application (such as Adobe Scan / Adobe Acrobat). Despite checking all possible locations, including the Trash/Deleted files section and cloud storage, I have been unable to locate or restore the deleted documents. I kindly request you to please check from your end whether these files can be recovered through backup or any other internal recovery process.

After scanning and save the file, the scanned documents don't appear and not load with the old scand documents, i’m using iPhone 13 pro max.

Hi , With out any notice amount has been transferred from my credit card.

Hi everyone! I am a PhD candidate at a U.S. university; due to budget cuts they unexpectedly cancelled the Adobe suite associated with my email address. This is unfortunate for a variety of reasons, but the most upsetting consequence so far has been that all my archival documents for my dissertation, which were organized and saved in the Adobe Scan app, no longer seem to be available. Every time I try to log on with my university account, it says “the Adobe ID doesn’t have access to Adobe cloud storage. Please sign in with a different account or create a new free account.” I am desperate, but can’t find a way to speak with a human at Adobe that might be able to help me. Please advise! Thank you.

None of the emails send when I attempt to email after pressing share

I am Jayesh Agrawal  I used adope for long time. I very like the adope for files. I have a problem some time before I delete a file. I want to recover that file then how i recover that file 

Ich habe meine Scans auf mein NAS hochgeladen und anschließend die Dateien in der Adobe Scan App gelöscht. Leider musste ich anschließend feststellen dass der Upload nicht geklappt hat. Gibt es irgendeine Möglichkeit in einer Art Papierkorb oder ähnlichem die Dateien wiederherzustellen?

When I try to log in to Adobe Scan with my account, it says "doesn't have access to Adobe Cloud storage"? My account was working before, so it must be a server-side issue, please fix it. 

Seit ein einigen Wochen habe ich bei scanns immer das Problem, dass bei Texten, die scharf aufgenommen sind häufig grafikfehler in Buchstaben sind. Und zwar ist es so dass bei Stellen die Farbe zwischen buchstabe, und Hintergrund vertauscht sind, also mitten im buchstabe ein weißer Fleck und dann daneben die schwarze Farbe, die eigentlich anstelle des Flecken im Buchstaben hingehört (siehe Anhang). Diese fallen sehr auf und stören extrem. Gibt es eine Möglichkeit das zu beheben?