Charged immediately instead of free trial

Question

Hi,I accidentally subscribed to Adobe Scan Premium through Google Play because I believed I was starting a free trial, but the subscription charged me immediately.I canceled the subscription right away, and submitted a refund request to Google Play, which is currently under review.Is there anything Adobe can do to help with this situation?

Tariq Ahmad Dar · Answer

Hello ​@Cammz.-,Thanks for sharing your concern. We understand this situation can be frustrating.Please refer to the following article for guidance on Acrobat Reader Mobile and Adobe Scan Premium subscriptions, including trial cancellations, billing inquiries, subscription management, and refund-related requests:The article addresses the most common scenarios and outlines the available next steps for assistance.~Tariq

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded