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Participant
Nov 11, 2026 5:15 PM UTC
Question

I cancelled my subscription after it was charged but I haven’t received my refund yet. It has been 2 weeks I’ve been waiting

Cancelled my subscription after it charged me 10.99 EUR. Within 10 min I cancelled the subscription but I never received my refund. It was said I will receive my refund after cancellation. It has been 2 weeks now and still no updates.

    1 reply

    PriyankaVishwakarma
    Community Manager
    Community Manager
    Nov 11, 2026 6:24 PM UTC

    Hello@Serendipitous_parent3471,


    Thank you for contacting us, and I’m sorry for the wait. Refunds usually take 10 to 14 business days to appear from the date of cancellation. The money goes back to the original payment method.


    To make things easier, we encourage you to explore this helpful guide, which explains the cancellation process and outlines the applicable refund policies.


    The guide provides clear, step-by-step instructions to help you understand your options and proceed smoothly.

    https://adobe.ly/4f47DBP


    Let us know if you experience any trouble and need more help.


    Regards,

    ^PV



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