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BASE1 makerspace
BASE1 makerspace
Participant
October 9, 2026
Question

Adobe Scan 26.0.29 crashes after displaying splash logo on iPad 7th generation runnin iPadOS 18.7.10

Adobe Scan 26.0.29 crashes immediately after displaying the splash logo on several iPad 7th generation running iPadOS 18.7.10. The crash occurs on every launch, before the main interface appears. It also crashes when I signed out of my Adobe Account before (using Fresco) and with WiFi/Network disabled. I deleted the app, hard rebooted the iPad, installed the app from scratch. I have about 7GB of free storage, checked camera permissions. I can provide a .ips file crash report from iPad analytics data.

    3 replies

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 9, 2026

    Hi @BASE1 makerspace

    I hope you are doing well, and thanks for the detailed report and for sharing everything you have already tried. I’m sorry for the trouble this is causing, especially across several iPads.

    To help us narrow this down further, could you also tell us:

    1. When did the crash start, for example, after an update of Adobe Scan or iPadOS, and did the app work before that?

    2. Does it happen on every iPad you have tried, or are there any 7th-generation iPads where the app opens normally?

    3. Do other Adobe apps, such as Acrobat Reader, open normally on the same iPads?

    Also, please share the .ips crash report, as it would greatly help us. If you prefer not to post it publicly, you can send it to us in a private message.

    Once we have these details, we can share more troubleshooting steps

    Regards,
    Amal

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    BASE1 makerspace
    BASE1 makerspaceAuthor
    Participant
    October 12, 2026

    Hello Amal,

    Thanks for your quick reply. Following the answers to your three questions:

    1. The crash started after updating to the latest version of Adobe Scan, before this, the app worked fine.
    2. It seems to be only depended on the hardware. Adobe Scan crashes on 8 different 7th-generation iPads, tested with iPadOS 18.7.10 & 18.7.9 & 17.0.3. 
      On newer iPads (per example S/N F9DV27X9Y2), the app works fine.
    3. On the 7th-generation iPads, other apps, such as Acrobat Reader or Fresco run without any problem.

    I attached the .ips file (renamed to .txt).

     

    Regards,
    Patrick

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 12, 2026

    Hi there 

    Thanks for sharing the details. We have passed them to our development team for further review. We will keep this thread updated as soon as we get any information.

    ~Amal

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