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Adobe Scan 26.0.29 crashes after displaying splash logo on iPad 7th generation runnin iPadOS 18.7.10

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Adobe Scan 26.0.29 crashes immediately after displaying the splash logo on several iPad 7th generation running iPadOS 18.7.10. The crash occurs on every launch, before the main interface appears. It also crashes when I signed out of my Adobe Account before (using Fresco) and with WiFi/Network disabled. I deleted the app, hard rebooted the iPad, installed the app from scratch. I have about 7GB of free storage, checked camera permissions. I can provide a .ips file crash report from iPad analytics data.

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Charismatic_Sunbeam6be7

Participant

Yes, im currently facing this problem now on ios. Is there any updated yet?

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Amal Jaiswal

Community Manager

Hi @Charismatic_Sunbeam6be7 ,

Hope you are doing well and thank you for reaching out.

We've raised a ticket with our development team for further investigation, and they are currently looking into the issue.

We appreciate your patience while the team works on this. We'll continue to follow up internally and keep this thread updated as soon as we have any new information or progress to share.

Thank you once again for your understanding and cooperation.

Regards,
Amal

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BASE1 makerspaceAuthor

Participant

Hello Amal,

Uninstalled Adobe Scan, hard reboot of iPad, installed 26.10.15. Issue is still the same, the app crashes after showing the splash logo. I tried it on two different iPads, same behaviour. Find attached the crash report .ips file.

Regards,
Patrick for BASE1

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Adobe Scan-2026-10-19-104132.ips.txt

Amal Jaiswal

Community Manager

Hi @BASE1 makerspace

Thanks for confirming that. We have logged a ticket with the development team, and they are working on it.

We will keep this thread updated as soon as we get more information from the team.

Thanks for your understanding.

Regards

Amal

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Admired_Galaxy99aa

Participant

Tried the most recent update after scanning a photo I need to turn into a PDF for a class it just crashes as soon as I get to the edit screen deleted and downloaded the most updated version still crashes.

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D

determined_glamour33e7

Participant

I’m having the same issue. Any update?

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Amal Jaiswal

Community Manager

Hi @determined_glamour33e7 @celiafeeney @BASE1 makerspace

Our development team is working on it and asked to try some steps, since the new version 26.10.15 for Adobe Scan is now available, please try to uninstall the Adobe Scan app from your device (please take backup of your important files), reboot the device and reinstall the Adobe Scan app from the App Store with version 26.10.15 and see if the issue still persists.

Let us know your findings, so we can take it to the closure.

Regards

Amal

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celiafeeney

Participant

The issue is not resolved for me. App was deleted from iPad & re-installed, no change, it is still crashing immediately after attempting to open.

Fortunately for me, my files were already backed up, but how is it that you suggest we can back up files in a program that won’t open?

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celiafeeney

Participant

Same.

Adobe Scan immediately closes and returns to the Home Screen every time I try to open it. The app does not reach the main interface.

Device: iPad 7th generation
iPadOS: 18.7.10
Available storage: approximately 6.5 GB

Troubleshooting already completed:

Restarted iPad multiple times
Confirmed iPadOS is current
Confirmed no Adobe Scan update is available in the App Store
Deleted Adobe Scan and reinstalled it
Confirmed sufficient free storage

The problem persists after a clean reinstall.

I am able to use the scan app on my iPhone 17 pro, current iOS 27.0.1, same Adobe login credentials.

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Amal Jaiswal

Community Manager

Hi @celiafeeney

We have reported this issue to our development team for further review. We will share an update as soon as we hear anything from the team.

Thanks for your understanding.

Regards

Amal

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Amal Jaiswal

Community Manager

Hi @BASE1 makerspace

I hope you are doing well, and thanks for the detailed report and for sharing everything you have already tried. I’m sorry for the trouble this is causing, especially across several iPads.

To help us narrow this down further, could you also tell us:

When did the crash start, for example, after an update of Adobe Scan or iPadOS, and did the app work before that?
Does it happen on every iPad you have tried, or are there any 7th-generation iPads where the app opens normally?
Do other Adobe apps, such as Acrobat Reader, open normally on the same iPads?

Also, please share the .ips crash report, as it would greatly help us. If you prefer not to post it publicly, you can send it to us in a private message.

Once we have these details, we can share more troubleshooting steps

Regards,
Amal

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BASE1 makerspaceAuthor

Participant

Hello Amal,

Thanks for your quick reply. Following the answers to your three questions:

The crash started after updating to the latest version of Adobe Scan, before this, the app worked fine.
It seems to be only depended on the hardware. Adobe Scan crashes on 8 different 7th-generation iPads, tested with iPadOS 18.7.10 & 18.7.9 & 17.0.3.
On newer iPads (per example S/N F9DV27X9Y2), the app works fine.
On the 7th-generation iPads, other apps, such as Acrobat Reader or Fresco run without any problem.

I attached the .ips file (renamed to .txt).

Regards,
Patrick

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Adobe Scan-2026-10-09-125852-wifi-disabled.ips.txt

Amal Jaiswal

Community Manager

Hi there

Thanks for sharing the details. We have passed them to our development team for further review. We will keep this thread updated as soon as we get any information.

~Amal

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