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KapJope
Participant
May 29, 2026
Question

If I call the developers of Adobe Scan to get a refund in under 14 days after being charged, will I get a full refund?

  • May 29, 2026
  • 3 replies
  • 27 views

Hello, I forgot to cancel free trial to a yearly subscription and I got charged on May 26, 2026. The amount was $69.99. Today is May 29, 2026 so I missed the forty eight hour deadline quite literally yesterday, huge mistake. I had called the developers really early in the morning and they told me to try to request a refund in the Google Play store but it will take one through four days and I'm not sure if it's guaranteed. I had the app for less than a month so I really want my refund back, because I got charged for a full yearly subscription. If you cancel within 14 days of your original purchase, you will get a full refund. I really need my seventy dollars back because like I said, I had barely even used the app for less than a month I only wanted to test the free trial and I forgot to cancel it yesterday. If I were to cancel with a bank I would most likely get a charge back and Google Play will terminate my account permanently, so I can't even consider that an option. 

    3 replies

    Naresh Malhotra
    Participant
    May 31, 2026

    Full refund 

    kglad
    Community Expert
    Community Expert
    May 29, 2026

    the developers have no say in this.

    KapJope
    KapJopeAuthor
    Participant
    May 29, 2026

    Hello so what would I do. Because I forgot to cancel it yesterday, and would like to know what to do next

    Community Expert
    May 29, 2026

    The refund policy is linked below

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#cancel

    If you subscribed via the play store you will have to contact Google to get the refund. See the following article for more details

    https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html?highlight=cancel#cancellation-fee-and-refunds

    -Manan