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KapJope
Participant
May 29, 2026
Answered

If I call the developers of Adobe Scan to get a refund in under 14 days after being charged, will I get a full refund?

Hello, I forgot to cancel free trial to a yearly subscription and I got charged on May 26, 2026. The amount was $69.99. Today is May 29, 2026 so I missed the forty eight hour deadline quite literally yesterday, huge mistake. I had called the developers really early in the morning and they told me to try to request a refund in the Google Play store but it will take one through four days and I'm not sure if it's guaranteed. I had the app for less than a month so I really want my refund back, because I got charged for a full yearly subscription. If you cancel within 14 days of your original purchase, you will get a full refund. I really need my seventy dollars back because like I said, I had barely even used the app for less than a month I only wanted to test the free trial and I forgot to cancel it yesterday. If I were to cancel with a bank I would most likely get a charge back and Google Play will terminate my account permanently, so I can't even consider that an option. 

    Tariq Ahmad DarCorrect answer
    Community Manager
    June 2, 2026

    Hi ​@KapJope ​@Naresh Malhotra, 

    For refund and cancellation related questions, please visit this post: 

     

    ~Tariq 

    6 replies

    Participant
    July 26, 2026

    Pls refund my amount.. sending u message on same day

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    Naresh Malhotra
    Participant
    May 31, 2026

    Full refund 

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    kglad
    Community Expert
    Community Expert
    May 29, 2026

    the developers have no say in this.

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    KapJope
    KapJopeAuthor
    Participant
    May 29, 2026

    Hello so what would I do. Because I forgot to cancel it yesterday, and would like to know what to do next

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    Tariq Ahmad DarCommunity ManagerCorrect answer
    Community Manager
    June 2, 2026

    Hi ​@KapJope ​@Naresh Malhotra, 

    For refund and cancellation related questions, please visit this post: 

     

    ~Tariq 

    Translate
    Community Expert
    May 29, 2026

    The refund policy is linked below

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#cancel

    If you subscribed via the play store you will have to contact Google to get the refund. See the following article for more details

    https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html?highlight=cancel#cancellation-fee-and-refunds

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    -Manan