Refund on Adobe Subscription (Tried cancelling, didn’t work)

[jay_1908]

Hi, I would like to request a refund on my Adobe Photoshop subscription. I tried cancelling it the other day and the website was glitching and wouldn't let me. I really need this money because I lost my job and I'm dead broke. Please help me.

[kglad]

cancel now, if it's not already canceled.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Jeffrey_A_Wright · Accepted solution]

Jay, I am sorry for the problems that you are encountering. I do show that the account you used to post to this public discussion forum is past due, which is why you are blocked from completing the cancellation process. You can use the steps listed at https://adobe.ly/4qH0jjX to correct the account and compensate us for services rendered.

If this is not possible for you, then click on https://adobe.ly/3LqIVQj to speak with a member of our team who can help you further. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW

[jay_1908]

I understand but how do I get a refund? I desperately need this money.

[Jeffrey_A_Wright · Accepted solution]

Jay, please see my previous response. If you are unable to reach anyone when you click on https://adobe.ly/4hTNoHu then find someone locally who can help you reach us. ^JW