Account, Payment, & Plan

As the title states. Please help as soon as possible before it lapses past 14 days.

Just tonight my account subscription had been cancelled due to being detected of “fraudulent behavior”. My account subscription was purchased on the official website, using my university’s email, and I purchased a student account during the sale (I got 76% sale for Creative Cloud). It has been 1 month since I made my purchase. I paid my bill and today they also billed me $8, the amount I had to pay each month. The purchase was successful and they billed my card already. And now my account is cancelled right after I paid my buck. I really wanna solve this because I’m on my last subject right now and I can’t lose this account. Does anyone know if there is any problem with this, because I really don’t see the fraudulent behavior. P/s: this account is used on 2 devices, one is mine, one is my friend’s, and the card belongs to my friend as well. I really want to revert this accusation and continue to use my account please.

Two things to first get off my chest:Firstly, your product managers should be embarrassed at adding this much confusion and complexity into the billing process.Secondly, people on your team should try to use the product themselves and note that the "free 7 day trial" immediately results in a charge appearing against a real bank account/card. While I understand this may be intended as an authorization hold or billing verification step, it is not obvious to users and creates a poor first impression.Now that is off my chest, I'll describe the issues.Issue 1: The "7 day free trial" appears to charge immediatelyI signed up expecting a free 7 day trial.Instead, a charge immediately appeared against my bank account/card. If this is an authorization hold, billing verification, or some other temporary transaction, that was not made sufficiently clear during the signup process.From a user's perspective, the experience is:- I am told I am starting a free trial.- I immediately see a charge on my p

Hi Jeffrey,I am having the same issue.Specs:
iPhone 17 Pro Max
iOS 26.3When I try to sign in, the app crashes and I can’t access my account. I’ve tried multiple times with no success. I do receive the verification text and email from Adobe, but the app crashes during the sign-in process.I deleted and reinstalled the app on my phone, but the issue continues.I’m concerned about logging out on my Mac in case I’m unable to sign back in there as well.Please help.Thank you,
Michael Tierney 

Hi. I would like to know if I’m getting a refund. I got the trial for Substance 3D collection a few months back but only had time to use it once, when my trial was ending I went to cancel it and was offered 2 more months, I took them and only had time to use it with 2 weeks left but I noticed that I can’t even use the programs because the trial “expired” (so much for 2 months(???)) and it wouldn’t even let me cancel because of a “payment issue”.I tried to resolve the payment issue multiple times as well as re-adding my credit card which all seemed fine (I even got a confirmation from my banking app about the 0 charge) but the moment you refresh the page or anything like it, the payment issue reappears. It also stated that if the payment issue isn’t resolved the subscription will be auto canceled.Now I got charged for this month (so the payment issue was done on purpose by Adobe?) even though there was an apparent “payment issue”? I was able to cancel it and did so in less than 2 hours

Last week, i have subscribe for Adobe Acrobat Pro and on the next days i got an email that says “We are reaching out to notify you that our fraud prevention specialists detected fraudulent behavior concerning your Adobe Acrobat Pro subscription. As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.”I’m really confused like what’s going on to my account and contact the support team, but they can’t even tell me what the cause of this and i can’t get any refund for this case. After that, they said to wait for 5-7 days to investigate. I've been waiting for 5-7 days, but there's no any update to me. I’m really want to know, what is going on to my account.If there’s somebody that had the same case, please share with me. I’m tired with this drama and can’t even get my money back. 

I am trying to cancel my Adobe subscription, but every time I attempt to do so, I receive the error message: “An error occurred. Please try again.” Because of this, I am unable to complete the cancellation process.I have already tried several troubleshooting steps, including:Using different web browsers. Trying Incognito/Private mode. Clearing my browser’s cache and cookies. Using a different device and internet connection.Despite these attempts, the same error continues to appear, preventing me from cancelling my subscription.I would appreciate it if you could investigate this issue and cancel my subscription from your end as soon as possible. Please also confirm once the cancellation has been completed and let me know if any additional information is required from me.I look forward to your prompt response.

What is happening with Adobe right now? Why were our 3 accounts suddenly hit with cancelled plans, with the email citing 'Fraudulent activity detected on your Adobe Account' as the reason?We have been using these accounts properly, and all subscriptions were purchased directly through the official Adobe website, so why are you treating us like this?When I reached out to customer support, I was told to wait 3 to 4 business days. When I followed up after that period, I was informed that the decision was final and there was no chance of recovering the accounts and worse, you won't even refund our payments.Is this really how you operate now, Adobe? Our money has essentially been wasted, and this honestly feels like a scam because you refuse to return our funds. We pay on time every single month, and we only use genuine, official apps installed on our deviceswhich is the exact reason we purchased directly from you in the first place!This is beyond disappointing, and a business practice like

I selected the free trial, but the option to cancel the trial does not appear in the Plans area. Today is the last day before I am charged, what do I do?

Adobe Konto löschen, wird nicht mehr benötigt.

bonjour, impossible d’acheter des crédit ça bug 

 Bonjour,Je rencontre actuellement un problème concernant deux essais gratuits souscrits directement auprès d'Adobe : Adobe Acrobat Pro Adobe Acrobat AI Assistant Plus Les deux essais arrivent à échéance le 27 septembre 2026.Je souhaite les résilier avant cette date afin qu'aucun prélèvement ne soit effectué.Or, malgré mes différentes vérifications, la fonctionnalité permettant normalement de sélectionner « Gérer la formule » puis « Résilier votre formule » n'est pas disponible sur mon compte.Ce n'est pas simplement un problème d'affichageJ'ai effectué plusieurs vérifications afin d'écarter un simple problème de navigateur ou d'interface.J'ai notamment vérifié les requêtes effectuées par l'interface Adobe et les informations retournées par les services associés à mes deux abonnements.Pour chacun d'eux, Adobe renvoie notamment les informations suivantes :in_promo_period: trueinvoiced: falserestricted: falsecancel_available: falsemanageable: falseopt_out_self_service_available: falseop

Hola el 9 de abril de 2025, desde la aplicación Adobe Acrobat de mi móvil vi la opción de prueba gratuita de 7 días y entonces decidí probarlo. Me llevé la sorpresa que justo después de aceptar recibí directamente el cobro, posteriormente me informé y resulta que solo la opción de suscripción anual incluye la prueba gratuita de 7 días. Dado que estoy dentro del plazo de 14 días, quiero un reembolso total de esa suscripción del primer mes a Adobe Acrobat, siendo hoy el día 10 de abril de 2025. No sé cómo se hace, cuando lo intento me sale un chat de IA y no un agente real. Gracias de antemano

I wanted to know if this email (removed in case it is spam) is legit. I’ve been talking to someone through this email and they’ve sent me a link to update my payment method, so I wanted to make sure it’s not a scam.Thank you in advance!

Money was deducted from my bank account by Adobe software saggart. I don't know what it's for. I want to cancel it, but I don't have an Adobe account, or maybe I do but I don't know. What can I do?

I have used the free trial version in my iPhone, I have used my Apple account to login. It has take an yearly subscription charges without any notification could you able to help me with that?

Hi, I need an Adobe Staff member to manually cancel my Acrobat Pro free trial immediately.My trial is expiring, but when I log into the Adobe Account Portal under "Plans and payment," the dashboard is bugged. It only says "access your apps and services" and completely lacks the "Manage Plan" or cancellation buttons.I have already tried:Logging in via an incognito window. Switching to a completely different web browser. Accessing the portal via a mobile browser. Using the Virtual Assistant Chat (which automatically times out and closes the session before and after linking me to a live representative saying "conversation has ended" before connecting) + a VAC to give me a cancelation link which when clicked on says “We are unable to process your request” Since the user interface is completely broken on Adobe's end and the chat system is failing, I cannot cancel this online. Please have an employee review my account backend and cancel this trial before I am wrongfully billed. Thank you.

Hi, I purchased the Lightroom Premium Yearly plan (40GB, ₫469,000/year) through Apple In-App Purchase. My Apple subscription page confirms it’s active and set to renew on 29 August 2027. However, my Adobe account shows no active subscription — the Plans page only offers a free trial, as if no purchase was ever made. “Restore Purchase” in the app returns “No restored purchases.” Important detail: before subscribing, I had briefly signed into Lightroom with a different Adobe ID (a friend’s account) and tapped Subscribe, then cancelled before completing it. I then signed out, signed back in with my own Adobe ID, and subscribed again. It’s possible the Apple transaction got linked to the wrong Adobe ID during that account switch. Could you please check on your end which Adobe ID this Apple transaction is currently linked to, and transfer the entitlement to my correct account if needed? I can provide the Apple order/transaction ID from my purchase confirmation email if that helps you locate

Bonjour, je souhaite résilier mon abonnement PSD.  

I applied for the 7-day free trial on Adobe Acrobat to quickly help me with one of my documents and it didn’t work. I received the confirmation email, but every time I tried to access the extra services I could not. I assumed this meant the application did not go through, so I left it. After the 7 days were over, money was withdrawn from my account which confirmed that the 7-day trial was over and I now I want to cancel and get a refund. I followed the links, looked on my account to try and cancel the plan, but the plan doesnt even show up, I attempted to call directly (did not work), and even resorted to asking A.I and nothing has worked. This may have something to do with the fact that I am using my university account which may require contact with my university, but I don’t know.  If anyone can help I would be so greatful as I am still within the 14 days after accidentally applying for the adobe acrobat plan and I really need that money back.  

J’ai contacté un partenaire Adobe en Tunisie pour l’acquisition d’un pack de licences Adobe. Ce dernier m’a indiqué qu’un paiement anticipé était requis et qu’un délai de plusieurs semaines après réception du paiement était nécessaire avant l’activation des licences.Pourriez-vous me confirmer si cette procédure est conforme aux pratiques habituelles d’Adobe ? ceci le mail : Bonjour,Pour vous fournir une offre conforme, nous tenons d’abord à vous expliquer clairement les étapes nécessaires au traitement de votre commande :Nous achetons la licence via un distributeur Adobe situé à Dubaï. Nous agissons donc comme intermédiaire entre le client et notre fournisseur Adobe. Le processus se déroule comme suit :Le client effectue un virement ou un paiement par chèque vers notre compte. Une fois le paiement reçu, nous demandons au client ses identifiants (nom, prénom, email, numéro de téléphone) afin de l’ajouter à notre marketplace Adobe. Nous transférons ensuite le montant à notre fournisseur

Adobe just cancel my subscription after the payment success