Account, Payment, & Plan

Why can't I talk with someone by phone to resolve a billing question?I simply need to cancel the transaction listed below.Date: 2/21/17  Description: Recurring Withdrawal Bill Payment - #705227004027/BP ADOBE *PDF PACK SUBS 800-833-6687 CA Card 1406 Merchant Category Code: 5734

Hi all,When I try to connect the Adobe connector (Adobe for creativity) from Claude, the Adobe sign-in window shows: "Your organization does not allow access to third party applications." and the connection never completes.What I've already checked:- My account is an individual Creative Cloud Standard plan (confirmed by Adobe support over the phone).- account.adobe.com shows only my personal profile. No profile selection screen appears at sign-in, and there is no "switch profile" option.- I signed out of all devices and signed back in.- Tried multiple browsers, with the same result.- I am not a member of any Adobe organization as far as I know.Adobe support told me to post here. Has anyone with an individual account solved this? Is there a hidden organization/business profile linked to an email that only Adobe can see or remove?Thanks in advance.[Moved from アドビサポートコミュニティ 総合案内 to Account, Payment, & Plan by a moderator]

I need a refund on a recent charge that wasn't authorized and should have been cancelled 2nd time this has occurred

Cancellation confirmed We've processed your cancellation request, and your subscription to Adobe Acrobat AI Assistant Plus will end on 01-November-2026 (PT). I’m still getting notifications for being charged on my card. What’s going on?    

I need urgent help with an Adobe account and billing issue.I created an Adobe account using my company email address in order to test a free trial. However, from the beginning I have been unable to access that account properly because Adobe’s identity verification/login process repeatedly fails.When I try to verify my identity, Adobe shows “Something went wrong”, so I cannot log in, view the subscriptions, manage the account, or cancel anything.Despite this, Adobe has now charged my company card at least twice, approximately €60 and €40.I have identified that the charges are connected to this inaccessible Adobe account, but I still cannot access it to see exactly what subscriptions I am being charged for.This leaves me in an unacceptable situation:Adobe is charging my company card. I cannot access the account receiving those charges. I cannot see what I am paying for. I cannot cancel the subscriptions myself. Adobe’s automated support system will not connect me to a human because the A

I want to stop free trial and unsubscribe.

I noticed that I was being billed for some Adobe services every month although I hadn't been an Adobe customer in years.First, I tried to log in online and cancel, but my email wasn't verified. I tried to dispute the charges online, but that page wouldn't even load. I also tried to stop the auto payment at my bank, but it was still going through the following months.Finally, I got to chat with a live person at Adobe (or at least I think it was a human, not AI) to cancel any and all services associated with my name. Someone in India replied that they cancelled my subscription. I still have no verification of any cancellations and no information as to what services those were or how I was subscribed to them  since I cannot have any access to that Adobe account. So who is going to reimburse me and other people in similar situation for the services we were charged for? Why cannot I access the account that automatically bills me and see what subscriptions I have if my own email is not verif

Hi Everyone, Sorry to post if this one is answered before, today when I opened the Firefly website, I cannot see the remaining generative credits balance. I tried to visit account.adobe.com and it still shows the same error message. I have attached a screenshot. Also, I tried to open the online support page but it keeps refreshing like forever. Please advise. Thanks,Sk Arif HossainError in seeing generative credits balance 

Please can you assist me with cancelling my subscription. I tried to edit a PDF and the signed up for the free trial. However, the document I wanted to edit , it was not allowing me to.  So I tried to cancel the subscription within a few hours. And did not show me the cancellation option. I logged into the account, when to manage account, but there was no cancellation option. Now i get Adobe trying to debit my credit card every other day. and its costing me on bank charges.    I feel its unfair and not ethical to say you can cancel the subscription on and then not have that option, I am sure so many people are experiencing the same thing.     Kindly assist me with cancelling the subscription.   Thanks.  Shabier  

Hello Adobe Support Team,I’m reaching out to sincerely ask if it would be possible to get a refund for the recent charge on my account.I signed up for the free trial but unfortunately forgot to cancel it before it expired, which resulted in me being charged for the subscription. I genuinely did not intend to continue with a paid plan, and I wasn’t expecting this charge.I completely understand that it was my responsibility to cancel before the trial ended, and I take accountability for overlooking it. However, I would really appreciate it if you could consider making an exception and refunding the payment.I’m currently a student, and this unexpected expense is something I genuinely cannot afford to lose right now. That money is important to me, so getting it back would really make a difference.I sincerely hope you can understand my situation and consider my request. I would be extremely grateful for any assistance you can provide. Thank you for taking the time to read this.

i tried the free trial foradobe express but i couldn't even use adobe express (if u see my account) to make videos etc, every time i try its says adobe fonts not working etc. looked for Solutions..nothing worked and i gave up and i thought i already canceled it but it didn't go through thro and i just realized that ! Whenever I try and cancel my subscription, I go through the motions and am met with a cancel button that I am not able to click. I check every box, go to every page I am prompted to and yet, nothing,and i cant get to someone to help , today i finally find this place 😫 please help 

Verdammt! Ich will wissen, wie ich das ABO kündigen kann. Ich will EINE KLARE ANTWORT!!!

Erro de débito assinatura [Moved from Knowledge Base in Acrobat to Account, Payment, & Plan by a moderator]

I did not apply for this. Why am I being charged? Adobe saggart    Title edited... Moderator

Hello, I’m LJ. I’d like a refund i’m not even using this acc now and i checked the the plan and it is connected here in this acc. i’m not even using this since then. And the worst part is the payment was from my tuition exactly tmr. I badly need it because idk where to get the money anymore. Thank you so much in advance.

J’ai modifié mon moyen de paiement qui arrive à échéance et j’ai été débité de 1 euros ! Je trouve cela bizarre ! Pourriez-vous me dire à quoi cela correspond et si c’est normal ?

I have not been using this application. I thought that the free trial was canceled. Please refund the last payment deducted from my account today. I will not use this app for the next 30days. I do not use this app.  

I wish to submit a FORMAL COMPLAINT regarding an outstanding refund of £19.99 dating back to 11 May 2026.I have contacted Adobe repeatedly, and six previous support cases have failed to resolve the matter.I require this complaint to be escalated to a senior manager and wish to speak to a human customer service representative.Please do not close this complaint without resolving the refund and addressing my request for compensation.My latest case reference isI wish to submit a FORMAL COMPLAINT regarding an outstanding refund of £19.99 dating back to May 2026.I have contacted Adobe repeatedly, and five previous support cases have failed to resolve the matter.I require this complaint to be escalated to a senior manager and wish to speak to a human customer service representative.Please do not close this complaint without resolving the refund and addressing my request for compensation.My latest case reference is ADB-47448923-B5N2.I have wasted countless hours with advisors who tell me it wi

Received this email (screenshot attached) but I’m not sure if I should be clicking anything. It appears to be from mail@mail.adobe.com and the reply-to is mail@mail.adobe.com. And I’d like the opportunity to give feedback. But I’m not sure if I should trust it enough to click. Any advice or confirmation on this one?

HiThis is Isabel I have been debited with R92 on my account why was i charged please I have not applied for anything from adobe  that would require a  charged please explain.The reason why my bank account details was on i wanted something and cancelled immediately but i recieved assurance that i would not receive any charges

I can't cancel my plan