retry contacting on monday pst. ... View more

if adobe doesn't sell to your country, use an authorized reseller. ... View more

yes, it does.  edit the email address. ... View more

@MCrossen1956    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html   if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html   if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html   if those all fail, change your cc language.  eg, try international english   if that fails, change the install location   ... View more

if your school is administering your subscription, contact your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html ... View more

if it's in your shopping basket, you didn't purchase it.   to confirm, check your account, https://account.adobe.com what's it show? ... View more

check your account, https://account.adobe.com what's it show? eg, any payment problems,? more than one subscription? ... View more

check your account, https://account.adobe.com what's it show? eg, any payment problems,? more than one subscription? ... View more

check your account, https://account.adobe.com what's it show? eg, any payment problems,? more than one subscription? ... View more

restart your computer or close anything cc that's in task manager, then   repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using* if that fails, do a clean cc install carefully following each applicable step: uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html check for, and if available, update your os if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this) if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this) restart your computer (don't skip this) reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html use the desktop app to install your cc programs/trials> if that fails, you probably have a corrupt user account. google your os and how to create a new one. ... View more

@mathilde_6921  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html   ... View more

go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted. ... View more

https://help.myportfolio.com/hc/en-us/articles/360036484493-Contact-Form-module ... View more

restart your computer, then:   1. see if you can open the cc desktop app.   2. use your file browser to see if illustrator is installed. ... View more

do you want your post moved to the cc desktop ideas forum? ... View more

@ISABELA.DIBUJA    periodically check https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html ... View more

put the onus on the person trying to coerce you.  have them site the terms that prohibit businesses from using individual subscriptions.     hint: there is none. ... View more

@William27732356mgew    reset your app ... View more

usually, set a reminder to cancel afew days before renewal.   for you, cancel now.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.how  ... View more

you have to fix your payment problem first. ... View more

ok. ... View more

contact your bank. ... View more

how's this related to adobe? ... View more

can you sign into https://adobe.com using a browser and your adobe id. ie, not via gmail? ... View more

copy and paste what you're trying to change to. ... View more

other than credit card, what's offered to you? ... View more

sounds good. ... View more

after changing your settings, reset the cc app. ... View more

@steve_3927    what doesn't work? ... View more

there's probably a penalty.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html ... View more