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A
AmyatHillard
Participant
October 11, 2016
Question

Fill & sign feature not working

  • October 11, 2016
  • 3 replies
  • 5796 views

When I have a PDF open in Adobe Acrobat DC, I select 'Fill & Sign' and the page goes blank.

Then, if I click on the X and exit out of the feature, the page reappears but I cannot drop in my signature.

How do I get this function working again?

Thanks.

This topic has been closed for replies.

3 replies

S
siennaa17334103
Participant
May 23, 2018

I am having the same problem, did you ever get this resolved?

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
May 24, 2018

Hi Siennaa,

Could you try rebooting the machine if you haven't already and try again. Also, check if an update is available for Acrobat or Reader using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

Could you let us know the dot version of the application installed on the machine. You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC Also, the operating system installed on the machine?

What happens when you try to use Fill & sign option? Is there any error message?

Thanks,

Shivam

azrielo54125371
azrielo54125371
Participant
July 16, 2018

I have another problem-when I fill and sign a form, I will check one selection on the form, the check mark appears. When I check the next selection on the form (I'm filling out an application, the check in the previous selection vanishes!) please advise...

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
October 15, 2016

Hi AmyatHillard

We have released an update in which this issue has been fixed, try to update Acrobat DC, restart the machine, and then try to use the Fill & Sign feature.

Launch Acrobat DC>navigate to Help menu>click on Check for updates

Let us know the results.

Thank You,

Shivam

A
AmyatHillardAuthor
Participant
October 16, 2016

Hi Shivam,

I just tried the 'Check for Updates' as advised and it says no updates available.

And it is still not working.

Any other thoughts?

Thanks.

A
AmyatHillardAuthor
Participant
October 16, 2016

Installed Adobe Acrobat DC Version 15.020.20039

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
October 14, 2016

Hi AmyatHillard

You might try updating Acrobat DC and see if that fixes the issue.

Launch Acrobat>navigate to Help menu>select Check for Updates.

Could you please let me the version of Acrobat DC installed on the machine?

To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat DC

Which operating system do you have- Windows/Mac?

Have you tried using Fill & Sign on other pdfs?

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