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JPinPerth
JPinPerth
Participant
May 17, 2016
Question

Problems with PDF thumbnail previews

  • May 17, 2016
  • 1 reply
  • 2059 views

I have installed the latest Acrobat DC update which finally appeared to support thumbnail previews in Windows Explorer in 64-bit systems.  I selected the relevant option under Preferences\General but no change.  New PDFs created had just the generic icon.  Tried exiting the program, restarting Windows but no joy.  I had installed Foxit as a workaround and so earlier created icons did have a preview.  I had uninstalled Foxit when the update came through so it isn't on my notebook anymore.  However, only previously created PDFs are showing a thumbnail preview.  Any newly created PDFs are showing only the generic PDF icon.  Does anyone have any ideas??

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1 reply

Y
YatharthS
Participating Frequently
May 19, 2016

Hi JPinPerth

Please Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Then open Acrobat, navigate to Help menu & repair the installation.

If the issue persist , then deselect & again select the option of 'Enable PDF thumbnail previews in Windows Explorer'. Then click OK relaunch the application check for the same .

If the issue persist please check with different user account to replicate the issue.

Regards,

Yatharth

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