Trying to activate my Adobe Acrobat

Forum|Forum|10 years ago
February 9, 2016
1 reply
605 views

- keep getting a message that i am not connected to the internet - i am. Reloaded onto a new PC (old one crashed) and now i am limited to 5 days grace. Given a phone option to activate, only to receive message that Adobe no longer activates by phone. Am frustrated and would like some help.

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Correct answer AadeshSingh

Hi deborahm5902204,

Let me know the version of Acrobat that you are trying to activate?

Please share the complete error message.

Try the connectivity troubleshooting steps Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications.‌

Regards,
Aadesh

AadeshSinghCorrect answer

Participating Frequently

Hi deborahm5902204,

Let me know the version of Acrobat that you are trying to activate?

Please share the complete error message.

Try the connectivity troubleshooting steps Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications.‌

Regards,
Aadesh

deborahm5902204Author

Participant

it is acrobat 8 - but as it happens - i finally got a "thank you for activating" message - after 50+ attempts since i installed on my new PC. Fingers crossed the problem is rectified. I do have the serial number, activation # and activation type was noted as Repair. There was an error #, but i did not note it. If the problem reoccurs, i will reconnect. Thank you for reaching out.

AadeshSingh

Participating Frequently

Hi deborahm5902204,

Sure, if you experience any issue please let us know. make sure you make a note of the error message in case the issue occurs.

Regards,
Aadesh

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