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M
mirinda
Participant
April 29, 2016
Question

When opening a document in Acrobat Pro, I get an error message and then it crashes. The error code is 131:4

  • April 29, 2016
  • 2 replies
  • 503 views

I've had acrobat pro on my mac since 2012. Suddenly, when I try to open a document in acrobat, I get the error message with error code 131:4, and the document crashes. What to do?

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2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
April 30, 2016

Hi Mirinda Kossoff,

Please try to uninstall Acrobat Pro and restart your system.

Then try to re-install it from here: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know if issue still persists.

Regards,

Meenakshi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 30, 2016

    @  meenakshin83966505 Employee, there is no acrobat cleaner for mac

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 29, 2016

      reset your preferences -   https://forums.adobe.com/thread/1595848?start=0&tstart=0

      if that fails, uninstall and reinstall

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