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charphar
charphar
Inspiring
April 2, 2017
Answered

Adobe Color CC (web) not saving color themes?

  • April 2, 2017
  • 17 replies
  • 5400 views

All day today, I can't get any color themes I've created from images to save. When I hover over the Save button, I get a message at the bottom left of my screen: Run script "void(0)". When I click Save, the little blocks spin and spin, but nothing happens. Any ideas? Help? Thanks!

iMac - late 2013

macOS sierra 10.12.4

16 gb ram

      This topic has been closed for replies.
      Correct answer charphar

      Adobe Twitter support tried to walk me through the issue, to no avail. On a whim - and for an entirely different issue - I deleted all my browser history, and voilà! The issue was fixed. No problem at all now...it works like a charm. Your mileage may vary, but it worked for me.

      17 replies

      J
      jacquelyng69179256
      Participant
      August 14, 2017

      Clearing the browser cache worked for me after nothing saving in Chrome or Safari all day. Thank you!

      Carola_BHG
      Carola_BHG
      Inspiring
      June 26, 2017

      I've started using this tool from Photoshop or Illustrator, although the window is small in comparison and I liked it better in the browser. It works, at least.

      But something looks broken, as there are a bunch of libraries in there that I can only see in this panel and do not exist in the Libraries panel or the Web interface for Creative Cloud. Maybe the name is not correct as I'm using the interface in Spanish. Original term ofr me is "Biblioteca" and there are up to "Mi biblioteca (39)" only in there which I suspect were created when trying to save color schemes. But this is only a guess.

      In the screenshot you can view three of this libraries. When I select them there are no color themes in them.

      michaelc4042352
      michaelc4042352
      Participant
      June 23, 2017

      Yeah same thing for me. Tried all the staff advice. Incognito seemed to work til i logged in then same error.

      Chrome Version 59.0.3071.104
      OSX 10.12.5
      arturj76826173
      arturj76826173
      Participating Frequently
      May 30, 2017

      Same Here

      Chrome Console send me this communicate

      Scarletestrada
      Scarletestrada
      Participant
      May 26, 2017

      Same here... same parameters :-(

      E
      Evolvative™LLC
      Participant
      May 18, 2017

      Yes, same issue here all day today. Using the latest version of Chrome on iMac w/ latest OS.

      Help!

      shamit_mehta
      Adobe Employee
      shamit_mehta
      Adobe Employee
      May 26, 2017

      Hello,

      Can you try now.  The color service recently underwent some maintenance and your issue should have been resolved.

      Shamit

      Carola_BHG
      Carola_BHG
      Inspiring
      May 26, 2017

      Thank you for your reply. I tried again, but the same behaviour remains. Nothing happens. It asked me to log in but can't save afterwards. You can see in the screenshot the exact moment when I click the button and the status bar in the bottom of the window, maybe that helps. Tried Chrome and Firefox.

      Carola_BHG
      Carola_BHG
      Inspiring
      May 18, 2017

      I came here looking for a solution, and tried the same but after deleting browser history and cache nothing happened. At least the Save option asked me for my user name when trying to save not logged in, but it didn't respond to my clicks afterwards. The options in the menu bar don't work fine either, when I click on Create or My themes the page switches from the image option to the wheel option, but I can't see any saved themes. I wish I could at least share them or something, I need to create themes from images and I can't use it

      I'm using latest CC suite and latest Chrome, Firefox and Safari browsers on a 2015 iMac, completely updated (OSX 10.12.5).

      Carola_BHG
      Carola_BHG
      Inspiring
      May 19, 2017

      After playing a lot around I found this on Photoshop:

      "La función de guardar colores en Adobe Color está desactivada. Póngase en contacto con su administrador de TI" which you can roughly translate for:

      "The color saving function in Adobe Color is turned off. Contact your IT administrator"

      So maybe the problem is my corporate network. Perhaps it doesn't work in my browser just the same as it doesn't work in the app. You can try displaying this panel inside Window > Extensions > Adobe Color Themes (or similar, since my UI is in Spanish).

        robbirt
        robbirt
        Participant
        May 4, 2017

        Not getting Adobe Color CC to work in either Firefox or Chrome on Windows 10. The first color swatch on the left is also generally frozen and not able to be manipulated.

          C
          Coryonics
          Participant
          May 3, 2017

          Same thing here. Win 10, Chrome. I've tried clearing cache, restarting, etc. Happens on both my home computer and my work computer.

          charphar
          charpharAuthorCorrect answer
          Inspiring
          May 2, 2017

          Adobe Twitter support tried to walk me through the issue, to no avail. On a whim - and for an entirely different issue - I deleted all my browser history, and voilà! The issue was fixed. No problem at all now...it works like a charm. Your mileage may vary, but it worked for me.

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