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Participant
March 16, 2023
Question

500 error on some PDF

  • March 16, 2023
  • 1 reply
  • 495 views

Hi!

We use PDF Services Node.js SDK for convert PDF files.

On some files we see 500 error

"description = Error occurred while processing the request; transactionId=df33627c-e6ac-4ddf-bcfb-e9cec33ee035; requestTrackingId = df33627c-e6ac-4ddf-bcfb-e9cec33ee035; statusCode = 500; errorCode = INTERNAL_SERVER_ERROR
at node_modules\@adobe\pdfservices-node-sdk\src\internal\api\platform-api.js:197:12
at processTicksAndRejections (node:internal/process/task_queues:96:5)"

 

It's not on all files

This topic has been closed for replies.

1 reply

Raymond Camden
Community Manager
Community Manager
March 16, 2023

Is it consistent for some files, and if so, can you share them? If they are private, email me at jedimaster@adobe.com.

Participant
March 17, 2023

sent file to your email