Questions

Team,We are encountering issues with the PDF Services API when generating documents that include dynamic images.To assist with troubleshooting, we have attached a sample project and the corresponding request JSON object to this ticket.Steps to reproduce the issue: Run the application (built with .NET Core and Angular). Select the attached PDFTemplate using the ‘Select Template’ button Enter data into the loaded form (two text fields and one image field). Click the "Generate Document" button. Observed Result: The document is generated, but the images are not replaced; the output still displays the placeholder tags.Please help us in resolving this issue.Note: Sample project source code can be downloaded using this link https://drive.google.com/file/d/1VVJid-uq7102Yzw203OAdPHVqqjOlqED/view?usp=sharing

Hello, We have been using Acrobat PDF services, especially OCR PDF and PDF to DOCX on free tier, our usage have been increasing and we urgently need to get on paid subscription.I have reached out to sales multiple times via filling the form below, however there is absolutely no respnse.https://developer.adobe.com/document-services/pricing/contact/sales/ Would really really appreciate some help here.

I’m facing a focus issue when viewing PDFs in Safari on macOS using the Adobe PDF Embed API Issue:When a PDF is opened in lightbox mode in Safari using Adobe PDF Embed API  Pressing Command (⌘) + F opens the search/find bar However, the cursor does not focus on the search input Typing immediately after ⌘F does nothing I must manually click inside the search box or press Tab to start typing

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It kinda seems like Adobe has given up on supporting or keeping the Adobe PDF Embed API in good working condition. It “works” but it spits out tons of console errors lately. I just switched to Mozilla’s PDF.js. It requires a tiny bit more work to understand and set up but it’s actually faster, much more customizable, and you don’t have to rely on a 3rd party server. Your favorite AI coding agent can probably migrate you and tell you how to tweak it!  

Hi, Everyone I am creating a 3rd party integration with Adobe and been asked to find a way to purchase licenses or create an order for it when requested, I have been looking for it and the closest I found is the UMAPI but is there something more specific on the Adobe Developer Console.

Hi,I’m try to customize the connection between Zoho CRM and Adobe Sign. When trying to do so, I got the following error message:error_description=Your product edition does not support account scopes&state=CRM-adobeesign.esignconnector-EU-31ffdd6b852a86117c141f835696b21178249234547fd00c5abf069ffef98ae8329754e99048d806708edf324b8226be-org20110992594&error=access_deniedDespite the fact I have subscribed to a “Creative Cloud Pro” formula.Can somebody help me on this ?Thanks in advance 

I have a PDF File that contains multiple invoices.  Some are a single page and some are multiple pages.  I am using Power Automate to create a flow to break up the files quickly into individual invoice PDFs.  I am using the Adobe Extract PDF Structure in a JSON Object premium API.  After reading the PDF File, I am able to extract the Invoice number.  However I also need the name of the entity.  It appears in an Object from the Extract, but when I filter for the name, I am only catching 4 of the 6 out of the test file.  I am unable to determine why I can successfully filter the other names.  Of the 6 objects, the 4th and 6th are not filtering out, but I receive all the rest.

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I’m facing an issue where a token refresh mechanism sometimes enters a loop when an expired token is used alongside concurrent API calls. In some cases, two refresh attempts run at the same time, causing invalid token states and forced logouts.What I want to understand is:How can I ensure only one token refresh operation executes at a time?What’s the safest way to synchronize refresh calls across different tabs or browser windows?Should refresh logic be placed in a global request wrapper or inside the app’s state manager?I’ve documented the reproduction steps and potential fixes I tested:https://inatbixindir.tr

We're a new company building a document accessibility solution that will use Adobe's PDF Services API and Auto-Tagging API to automatically make PDFs accessible and compliant with accessibility standards. Despite multiple submissions through the official contact form at https://developer.adobe.com/document-services/pricing/contact/sales/ over the past few weeks, we haven't received any response regarding enterprise pricing or volume discounts. Could anyone from the Adobe team provide alternative contact methods for API business development discussions, or share guidance on enterprise licensing requirements for these services? We're ready to move forward but need pricing clarity to finalize our technical architecture and business planning.

 Hello everyone, When I use "showAnnotationTools:true" all anotations from all users show up very nicely with the comments as in the first screenshot. Once annotations are finalised I display the same PDF as read-only with "showAnnotationTools:false" and then all details of existing saved annotations become invisible in the PDF enbed API (second screenshot).   So my questions are:Is there a way to display the PDF like the "showAnnotationTools:true" version but keeping it read-only / display-only where the users cannot add any new annotation or cannot edit any existing ones but can see the whole history? (this is the important part)Is it possible to directly open the right hand commenting panel by default when showAnnotationTools is enabled (like in the first screenshot) without the end user clicking on the "comments" button on the top right? Also, if my first request (opening read-only with annotaions/comments showing) is not currently possible,

I am doing some testing with Adobe PDF services APIs and everything seems to be working, but I get an error that says "Job completed but no downloadUri found" and when I look into .\last-status.json I see an error that says "AccessDenied" "No AWSAccessKey was presented".  I am using the code on the Adobe site with the tokens and keys provided on the Adobe Developer Console.  I'm not sure what I am doing wrong. If anyone could help me out that would be great. 

Olá, preciso aumantar a capacidade de chamadas no PDF Services API, estou tentando mas esat complicado, alguem tem alguma dica?

Hi Adobe Community.I can't make PDF Services API work. Here is what I do.curl --location 'https://pdf-services.adobe.io/token' --header 'Content-Type: application/x-www-form-urlencoded' --data-urlencode 'client_id={{Placeholder for Client ID}}' --data-urlencode 'client_secret={{Placeholder for Client Secret}}'Response:{"access_token":"{{access_token}}","token_type":"bearer","expires_in":86399}curl -L -X POST 'https://pdf-services.adobe.io/assets' -H 'X-API-Key: cef2562e3499476c8d8543291a16f8f1' -H 'Authorization: Bearer {{Placeholder for access_token}}' -H 'Content-Type: application/json' -d '{"mediaType": "application/pdf"}'Response:{"uploadUri":"{{uploadUri}}?X-Amz-Security-Token={{Security-Token}}&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250524T071921Z&X-Amz-SignedHeaders=content-type%3Bhost&X-Amz-Expires=3600&X-Amz-Credential={{Credential}}&X-Amz-Signature={{Signature}}","assetID":"urn:aaid:AS:UE1:ad2257b2-5xxx-4f7b-xxxx-377xxxxxa08b"}curl -L -g -X PUT

Hi Team, I am using the Document Generation Word add-in. I have inserted a page break in the Word document, and we also have a few conditional sections. However, when generating a PDF using the tool, the content is shifting upward. Does the tool recognize page breaks? If yes, why is the content moving to the previous page, and how can this be handled?

Hello, Would like to download the pdf file from Adobe Acrobat   using any of the programming language. I have read all the documentation through this link and nothing helps --> https://developer.adobe.com/document-services/docs/overview/pdf-services-api/ Thanks in advance  

Is it possible for delete events in the SDK to be triggered without direct user action? One of our users reported that their annotations were deleted even though they didn’t initiate any deletion themselves. I’m trying to understand whether this is something the SDK could trigger automatically under certain conditions. Any insights would be appreciated!

Can I get a report of my plug-in downloads from the Creative Cloud by counts by region, by version, or by user type (free vs paid)?

Hello everyone!I'm trying to load a PDF with layers, and although it loads easily, I can't find a way to activate and deactivate layers to view it interactively. Do you know what I might have missed?

Currently, the PDF Embed viewer supports text annotations, highlights, and freehand drawing, but it does not provide simple tools for drawing standard geometric shapes such as rectangles or circles. For many use cases — including document review, form markup, architectural sketches, and technical diagrams — users need to add clearly defined shapes rather than hand-drawn lines. While it’s technically possible to simulate shapes using custom code and the AnnotationManager, this approach is not user-friendly and tends to produce inconsistent or distorted results. A native, integrated solution within the Embed UI would greatly improve usability and align with the experience in Adobe Acrobat. 

Hope all is well. I've reached out to sales mulitple times in the past couple of days but have heard nothing back. What is the pricing for Document Services API after the 500 limit?Thanks

I saw a similar post recently. We're a startup building and testing the MVP - part of the workflow involves parsing PDF documents. We tested with Adobe's services - but quickly consumed the 500 free credits....we're interested in figuring out the pricing and terms of continuous use.Despite multiple submissions through the official contact form at https://developer.adobe.com/document-services/pricing/contact/sales/ over the past week, we haven't received any response regarding enterprise pricing or volume discounts. Can someone from the Adobe team please reach out / ping me with a private message so I can share my account information, to get this moving? We have a narrow window of a few days where we need to lock down a service  - my preference is Adobe - if you can respond soon!Many thanks.Raman

There appears to be an error in the source code for the pdf embed API. Even on the view sdk demo you can see in the console lots of errors:  https://acrobatservices.adobe.com/view-sdk-demo/index.html#/view/FULL_WINDOW/Bodea%20Brochure.pdf Uncaught (in promise) Error: No callback registered by viewer for GET_FEATURE_FLAG:It then logs errors for the different options.

Hello -So I've disabled printing and downloading in the embed API per the documentation (showPrintPDF and showDownloadPDF are set to false). I've also set a css attribute to @media print { display: none} for the container div. Both of these methods work and cover the file -> print (PDF does not display in file -> print which is good). However, when a user mouses over the document and hit CTRL (CMD) + P, they are still able to print. How can this be disabled? I've tried the @media print route with no luck. Screenshot attached of the print dialog that comes up with CTRL + P.